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Burr Ridge

    Senior Account Executive - Burr Ridge, United States - Sepire

    Sepire
    Sepire Burr Ridge, United States

    1 week ago

    Default job background
    Technology / Internet
    Description

    Company Overview

    Sepire is a marketing services and communications distribution company specializing in complex, compliance driven solutions for its' clientele. We are a technology forward company focused on delivering automation solutions in a highly secure environment. Our multi-channel communications services include contact management, printing, mailing, fulfillment, and electronic delivery.

    Job Summary

    The Senior Account Executive reports to the Operations team. This is a critical role in the organization. This role works directly with the client managing daily program work and ad hoc special projects and jobs for omni-channel communications delivery. This role will coordinate with all departments and stakeholders to deliver a delightful client experience. This role requires project management experience, excellent communication skills, and the ability to excel in a rapidly changing environment.

    Responsibilities and Duties

    • Understand all developed technology solutions with an end-to-end perspective starting with client needs all the way through to manufacturing and fulfillment of our products and services.
    • Understand and anticipate client needs for communications delivery for mailing, fulfillment, and electronic delivery
    • Perform job duties in a secure manner adhering to company security and operational polices
    • Work with other team members to develop standardized checklists for recurring tasks and implementations to further streamline the process.
    • Communicate with internal and external resources regarding project status and represent the company with professionalism and diligence.
    • Predict and manage scheduling conflicts for jobs and programs and
    • Approach challenges as they arise within the life of a project and suggest and execute creative solutions
    • Create job tickets and documentation, update job status, and maintain job and program information in compliance with company policies and certifications for SOC2, FSC, etc
    • Understand and communicate client service level expectations to internal teams to ensure timely and quality delivery

    Qualifications and Skills

    • 2 to 5 years applicable experience in a client facing role in a print manufacturing environment preferred
    • Familiarity with mailing and shipping standards
    • Excellent project management experience
    • Capable of working effectively with teams of varying sizes
    • Bachelors degree in relevant field, or equivalent combination of education, certification, and work experience
    • Experience in the marketing services technology or e-delivery preferred
    • Some variable data experience preferred
    • This position is in office, not hybrid or remote

    .Benefits and Perks

    • Health insurance
    • Vacation
    • Paid holidays
    • Birthday PTO
    • 401k
    • Convenient to public transportation and interstate access

    Access Control Level 2

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