Jobs
>
Charlotte

    Customer Service Specialist - Charlotte, United States - TDCX Inc.

    TDCX Inc.
    TDCX Inc. Charlotte, United States

    1 week ago

    Default job background
    Description

    **Job position**

    **Customer Service Specialist - North America (Hospitality Industry)**

    We are looking for awesome additions to our growing workforce. Be home, belong, and start your #BeHappier journey with TDCX today

    **Top Reasons to work with TDCX**

    Attractive Remuneration

    Comprehensive Medical Care and Insurance Coverage

    Premium and Instagrammable Workspaces

    Engagement and Recognition Programs

    Strong Learning and Development plans for your growth and career acceleration

    Easy to locate area with direct access to public transport

    Positive culture for you to #BeHappier at work

    Enjoy flexible working arrangements

    Be coached and mentored by experts in your field

    Join a global company with 25 years of experience and more than 200 industry awards

    Provide excellent support experience to customers via all relevant communication channels.

    Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.

    Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.

    Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.

    Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures

    Build sustainable relationships and engage customers by taking the extra mile

    Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

    Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.

    Preferable with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.

    Possesse strong time management skills and motivated to exceed expectations.

    Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs

    Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation)

    Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones

    Excellent verbal and written communication skills in English and the language of the supporting market.

    We serve some of the worlds best brands from our centers of excellence in Singapore, Malaysia, Thailand, Philippines, Hong Kong, China, Japan, India, Romania, Spain and Colombia. We specialize in perfecting our client's customer experience and elevating their sales.We are guided by a talent philosophy selecting and employing the best professionals to make the outsourcing industry better for our people and our clients.Our company has won over 200 industry awards for delivering value driven by technology and continuously innovating our customer-facing brand solutions. Thanks to our premium workspaces, above industry average compensation packages, career opportunities, and long list of perks, we were recently awarded as one of the best companies to work for in Asia.

  • Medasource

    Field Service Specialist

    6 days ago

    Medasource Charlotte, United States

    Position: Planned Activity Specialist (Laboratory Field Service Technician) · Client: Large Biotech Company · Openings: 12 · Location: ~100% Travel - Home base in greater Nashville, Miami, Orlando, Greenville, Charlotte, or Greensboro · Duration: 8 months with high possibility of ...

  • Booking with Brooke

    Guest Service Specialist

    4 days ago

    Booking with Brooke Charlotte, United States

    Title: Remote Guest Service Specialist - Join Our Team and Elevate the Travel Experience · About Us: Join our team of Remote Guest Service Specialists and embark on a rewarding journey in the travel industry. We specialize in providing exceptional guest service to travelers worl ...

  • State of Virginia

    Office Services Specialist

    1 week ago

    State of Virginia Charlotte County, United States

    Title: Office Services Specialist · State Role Title: Administrative and Office Specialist II · Hiring Range: $ $16.00 · Pay Band: 2 · Agency: Virginia Department of Health · Location: PIEDMONT-CHARLOTTE · Agency Website: · Recruitment Type: General Public - G · Job Duties · The ...

  • Massey Services

    Customer Service Specialist

    1 week ago

    Massey Services Charlotte, United States

    ** Customer Service Specialist** · **Job Category****:** Administrative **Requisition Number****:** CUSTO02996 Showing 1 location **Job Details** · **Description** · Based in Orlando, Florida, Massey Services is the nations fifth largest pest prevention company and the largest ...

  • Premier Lending, Inc.

    Loan Servicing Specialist

    5 days ago

    Premier Lending, Inc. Charlotte, United States

    Company Description · Premier Lending, Inc. is a licensed equal housing lender based in Charlotte, NC. Since 2009, our goal has been to help make the dream of owning a home a reality for everyone. We believe in The Premier Promise and strive to deliver exceptional service to our ...

  • Premier Lending Inc

    Loan Servicing Specialist

    5 days ago

    Premier Lending Inc Charlotte, United States

    · Role Description · This is a full-time role as a Loan Servicing Specialist at Premier Lending, Inc. Located in Charlotte, NC, the Loan Servicing Specialist will be responsible for managing and maintaining loan records, processing payments, handling customer inquiries, and pro ...

  • OrthoCarolina

    Patient Services Specialist

    1 week ago

    OrthoCarolina Charlotte, United States

    At OrthoCarolina, our team is our greatest asset and the foundation of our success; we share a common passion for making lives better. We are a diverse group of individuals, accountable to each other through the backbone of our beliefs: trust, honesty and mutual respect; ensuring ...

  • Relation Insurance, Inc.

    Client Service Specialist

    6 days ago

    Relation Insurance, Inc. Charlotte, United States

    Job Type · Full-time · Description · WHO WE ARE · Relation Insurance is a leading, innovative company with a strong commitment to excellence and a passion for delivering cutting-edge solutions to our clients. As a key player in the insurance market, we pride ourselves on our dyna ...

  • OrthoCarolina

    Patient Services Specialist

    1 week ago

    OrthoCarolina Charlotte, United States

    At OrthoCarolina, our team is our greatest asset and the foundation of our success; we share a common passion for making lives better. We are a diverse group of individuals, accountable to each other through the backbone of our beliefs: trust, honesty and mutual respect; ensuring ...

  • OrthoCarolina

    patient services specialist

    6 days ago

    OrthoCarolina Charlotte, NC , USA, United States

    At OrthoCarolina, our team is our greatest asset and the foundation of our success; we share a common passion for making lives better. We are a diverse group of individuals, accountable to each other through the backbone of our beliefs: trust, honesty and mutual respect; ensuring ...

  • BIESSE

    Customer Service Specialist

    1 week ago

    BIESSE Charlotte, United States

    Ready to take your inside sales and customer service skills to the next level? We're on the lookout for a talented Customer Service Specialist to join our team and become a pivotal player in our operations. · As a Customer Service Specialist, you'll dive into the heart of our da ...

  • Service Experts

    Customer Service Specialist

    1 week ago

    Service Experts Charlotte, United States

    Position Title: Customer Service Specialist · Reports To: General Manager or Office Manager · Status: Full-time, Regular position · Category: Customer Service/Support · Location Name: Komfort Air Service Experts · Location Address: 8107 Arrowridge Blvd Suite Q, Charlotte, NC ...

  • Tryon Medical Partners

    Patient Service Specialist

    1 week ago

    Tryon Medical Partners Charlotte, United States

    Patient Service Specialist · Job Summary: This position provides support with the intake and processing of patients presenting for care, and other relative activities. · (This position is PRN "pro re nata" and will support the float pool as needed). · Primary Job Responsibilit ...

  • TDCX Inc.

    Customer Service Specialist

    1 week ago

    TDCX Inc. Charlotte, United States

    **Job position** · **Customer Service Specialist - EN** · Work with the worlds most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore · **Top Reasons to work with TDCX** · Attractive remuneration, great perks, and performance ...

  • Atrium Health

    Patient Services Specialist

    4 days ago

    Atrium Health Charlotte, United States Full time

    Job Summary · Our team members are part of an environment that fosters health, hope and healing-for all, driven by the principles of Our Atrium Health Way to create a welcoming and professional environment. The Patient Service Specialist will consistently provide exemplary custom ...

  • McKenney's, Inc.

    Service Automation Specialist

    1 week ago

    McKenney's, Inc. Charlotte, United States

    Summary · We are looking for an Automation and Controls Specialist for our Carolina office. In this role you will help us build long-term customer relationships, solve problems, and make recommendations to improve customers' systems. You will develop, build, test, and commission ...

  • Tryon Medical Partners

    patient service specialist

    3 days ago

    Tryon Medical Partners Charlotte, NC , USA, United States

    Patient Service Specialist · Job Summary: This position provides support with the intake and processing of patients presenting for care, and other relative activities. · (This position is PRN pro re nata and will support the float pool as needed). · Primary Job Responsibilities/T ...

  • Equiliem

    Client Services Specialist

    1 week ago

    Equiliem Charlotte, United States

    Responsibilities: · Collaborate with carrier partners to resolve service issues and exceed broker service expectations · Oversee post-sales activities, including resolving plan, claim, deductible carryover, and access to care issues · Facilitate new hire worksheets, agent appoin ...

  • ViziRecruiter

    Service Automation Specialist

    5 days ago

    ViziRecruiter Charlotte, United States

    Introduction · McKenneys has been going strong for more than seven decades. Our culture values people and ideas, and we work together to deliver the most innovative solutions to our customers. We help you grow in your career through training and support, and as an equal opportun ...

  • The Judge Group

    Customer Service Specialist

    4 days ago

    The Judge Group Charlotte, United States

    Job Summary: · The role involves working with customers to address brokerage complaints. · The position requires a focus on customer service and resolution of issues related to brokerage services. · Top Skills: · Series 7: This certification is mandatory and must be active or wit ...