Jobs
>
Charlotte

    Customer Service Specialist - Charlotte, United States - BIESSE

    BIESSE
    BIESSE Charlotte, United States

    2 weeks ago

    Default job background
    Description

    Ready to take your inside sales and customer service skills to the next level? We're on the lookout for a talented Customer Service Specialist to join our team and become a pivotal player in our operations.

    As a Customer Service Specialist, you'll dive into the heart of our database management system, efficiently managing orders and resolving customer inquiries with finesse. With your expertise in utilizing systems like Oracle and your knack for problem-solving, you'll ensure seamless order processing and exceptional customer satisfaction.

    If you thrive in a fast-paced environment, possess excellent communication skills, and have a passion for delivering top-notch service, we want to hear from you. Bring your experience in the automotive, tooling, machinery, or manufacturing industry, commitment to excellence, and become an integral part of our team.

    **Please note, we are not partnering with agencies on this position. Direct applications from candidates only, please. **

    Responsibilities:

    • Manage the Parts' department database management system (DBMS) queue orders and customer inquiries.
    • Utilize the Parts departments system portals to manage customer orders and research the appropriate items related to customer request.
    • Field inbound phone calls from customers, sales representatives and/or field technicians and complete parts quotations and sales orders.
    • Order processing includes, but is not limited to, requesting and sending quotes, confirming orders, and tracking order fulfillment.
    • Build relationships with various internal departments and Biesse Factories to streamline customer requests and orders.
    • Utilize problem-solving skills to research complex issues, reach a conclusion, and execute with exceptional customer service.
    • Collaborate with team members to streamline and improve processes and procedures as well as resolve customer issues.
    • Follow up with customers who have outstanding requests to provide any updates or developments.
    • Resolve logistical issues with North American customers including, but not limited to quality claims and missing shipments in tandem with the Warehouse Manager.
    • Identify and escalate issues as necessary to supervisors.
    • Utilize Excel reporting.
    • Other duties as assigned.

    Qualifications:

    • 2-3 years of inside sales/customer service/call center experience; Auto parts, tooling, machinery, or manufacturing/production industry experience preferred
    • Bilingual in Spanish is a plus
    • Intermediate Microsoft Office skills
    • Experience using Oracle or a similar system for queue management and order placement
    • Excellent written, verbal and interpersonal communication skills
    • Ability to prioritize tasks In a fast-paced environment
    • Organization and issue tracking skills with ability to follow through on commitments to customers
    • Self-starting attitude, willingness to take initiative, ask questions and drive for results
  • One Hour Heating & Air Conditioning

    Service Dispatcher and Call Center Specialist

    1 day ago

    One Hour Heating & Air Conditioning Charlotte, United States

    Benefits: 401(k) matching · Competitive salary · Dental insurance · Employee discounts · Health insurance · Opportunity for advancement · Paid time off · Vision insurance · ...

  • Morris Business Solutions

    Field Service Support Specialist

    2 days ago

    Morris Business Solutions Charlotte, United States

    **Responsibilities**: · - Remote or onsite Installation of Xerox and Kyocera multifunction products · - Assisting with end user training during installation · - Effectively handle customer request for assistance and communicate with appropriate company personnel when necessary, i ...

  • Insulet Corporation

    Clinical Services Specialist

    1 day ago

    Insulet Corporation Charlotte, United States

    This entry level position is field based and will require extensive travel. Candidate location is flexible, so long as there is close proximity to a major airport The Clinical Services Specialist will work in conjunction with the Clinical Serv Specialist, Customer, Physician, Sal ...

  • Medasource

    Field Service Specialist

    1 week ago

    Medasource Charlotte, United States

    Position: Planned Activity Specialist (Laboratory Field Service Technician) · Client: Large Biotech Company · Openings: 12 · Location: ~100% Travel - Home base in greater Nashville, Miami, Orlando, Greenville, Charlotte, or Greensboro · Duration: 8 months with high possibility of ...

  • Booking with Brooke

    Guest Service Specialist

    1 week ago

    Booking with Brooke Charlotte, United States

    Title: Remote Guest Service Specialist - Join Our Team and Elevate the Travel Experience · About Us: Join our team of Remote Guest Service Specialists and embark on a rewarding journey in the travel industry. We specialize in providing exceptional guest service to travelers worl ...

  • State of Virginia

    Office Services Specialist

    1 week ago

    State of Virginia Charlotte County, United States

    Title: Office Services Specialist · State Role Title: Administrative and Office Specialist II · Hiring Range: $ $16.00 · Pay Band: 2 · Agency: Virginia Department of Health · Location: PIEDMONT-CHARLOTTE · Agency Website: · Recruitment Type: General Public - G · Job Duties · The ...

  • Massey Services

    Customer Service Specialist

    1 week ago

    Massey Services Charlotte, United States

    ** Customer Service Specialist** · **Job Category****:** Administrative **Requisition Number****:** CUSTO02996 Showing 1 location **Job Details** · **Description** · Based in Orlando, Florida, Massey Services is the nations fifth largest pest prevention company and the largest ...

  • Relation Insurance, Inc.

    Client Service Specialist

    1 week ago

    Relation Insurance, Inc. Charlotte, United States

    Job Type · Full-time · Description · WHO WE ARE · Relation Insurance is a leading, innovative company with a strong commitment to excellence and a passion for delivering cutting-edge solutions to our clients. As a key player in the insurance market, we pride ourselves on our dyna ...

  • The Bank of America Corporation

    Sr Service Specialist

    2 days ago

    The Bank of America Corporation Charlotte, United States

    At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders Specialist, Service, Relations ...

  • Premier Lending, Inc.

    Loan Servicing Specialist

    1 week ago

    Premier Lending, Inc. Charlotte, United States

    Company Description · Premier Lending, Inc. is a licensed equal housing lender based in Charlotte, NC. Since 2009, our goal has been to help make the dream of owning a home a reality for everyone. We believe in The Premier Promise and strive to deliver exceptional service to our ...

  • OrthoCarolina

    Patient Services Specialist

    2 days ago

    OrthoCarolina Charlotte, United States

    At OrthoCarolina, our team is our greatest asset and the foundation of our success; we share a common passion for making lives better. We are a diverse group of individuals, accountable to each other through the backbone of our beliefs: trust, honesty and mutual respect; ensuring ...

  • OrthoCarolina

    patient services specialist

    1 week ago

    OrthoCarolina Charlotte, NC , USA, United States

    At OrthoCarolina, our team is our greatest asset and the foundation of our success; we share a common passion for making lives better. We are a diverse group of individuals, accountable to each other through the backbone of our beliefs: trust, honesty and mutual respect; ensuring ...

  • Service Experts

    Customer Service Specialist

    1 week ago

    Service Experts Charlotte, United States

    Position Title: Customer Service Specialist · Reports To: General Manager or Office Manager · Status: Full-time, Regular position · Category: Customer Service/Support · Location Name: Komfort Air Service Experts · Location Address: 8107 Arrowridge Blvd Suite Q, Charlotte, NC ...

  • Premier Lending Inc

    Loan Servicing Specialist

    1 week ago

    Premier Lending Inc Charlotte, United States

    · Role Description · This is a full-time role as a Loan Servicing Specialist at Premier Lending, Inc. Located in Charlotte, NC, the Loan Servicing Specialist will be responsible for managing and maintaining loan records, processing payments, handling customer inquiries, and pro ...

  • OrthoCarolina

    Patient Services Specialist

    1 day ago

    OrthoCarolina Charlotte, United States

    At OrthoCarolina, our team is our greatest asset and the foundation of our success; we share a common passion for making lives better. We are a diverse group of individuals, accountable to each other through the backbone of our beliefs: trust, honesty and mutual respect; ensuring ...

  • OrthoCarolina

    Patient Services Specialist

    1 week ago

    OrthoCarolina Charlotte, United States

    At OrthoCarolina, our team is our greatest asset and the foundation of our success; we share a common passion for making lives better. We are a diverse group of individuals, accountable to each other through the backbone of our beliefs: trust, honesty and mutual respect; ensuring ...

  • Atrium Health

    Patient Services Specialist

    1 week ago

    Atrium Health Charlotte, United States Full time

    Job Summary · Our team members are part of an environment that fosters health, hope and healing-for all, driven by the principles of Our Atrium Health Way to create a welcoming and professional environment. The Patient Service Specialist will consistently provide exemplary custom ...

  • Bank of America

    Sr Service Specialist

    20 hours ago

    Bank of America Charlotte, United States

    Sr Service Specialist · Charlotte, North Carolina · **Job Description:** · At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our c ...

  • Tryon Medical Partners

    Patient Service Specialist

    1 day ago

    Tryon Medical Partners Charlotte, United States

    Patient Service Specialist · Job Summary: This position provides support with the intake and processing of patients presenting for care, and other relative activities. · (This is a full-time position that will support our team at Southpark Monday - Friday 8 am to 5 pm) · Prima ...

  • Tryon Medical Partners

    Patient Service Specialist

    1 week ago

    Tryon Medical Partners Charlotte, United States

    Patient Service Specialist · Job Summary: This position provides support with the intake and processing of patients presenting for care, and other relative activities. · (This position is PRN "pro re nata" and will support the float pool as needed). · Primary Job Responsibilit ...