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    Customer Service Specialist - Charlotte, United States - TDCX Inc.

    TDCX Inc.
    TDCX Inc. Charlotte, United States

    2 weeks ago

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    Description

    **Job position**

    **Customer Service Specialist - EN**

    Work with the worlds most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore

    **Top Reasons to work with TDCX**

    Attractive remuneration, great perks, and performance incentives

    Comprehensive medical, insurance, or social security coverage

    Premium workspaces

    Engaging activities and recognition programs

    Strong learning and development plans for your career growth

    Positive culture for you to #BeMore at work

    Easy to locate area with direct access to public transport

    Flexible working arrangements

    Be coached and mentored by experts in your field

    Join a global company with 25 years of experience and more than 270 industry awards

    Provide excellent support experience to customers via all relevant communication channels.

    Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.

    Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.

    Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.

    Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures

    Build sustainable relationships and engage customers by taking the extra mile

    Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

    Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.

    Preferable with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.

    Possesse strong time management skills and motivated to exceed expectations.

    Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs

    Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation)

    Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones

    Excellent verbal and written communication skills in English and the language of the supporting market.

    We serve some of the worlds best brands from our centers of excellence in Singapore, Malaysia, Thailand, Philippines, Hong Kong, China, Japan, India, Romania, Spain and Colombia. We specialize in perfecting our client's customer experience and elevating their sales.We are guided by a talent philosophy selecting and employing the best professionals to make the outsourcing industry better for our people and our clients.Our company has won over 270 industry awards for delivering value driven by technology and continuously innovating our customer-facing brand solutions. Thanks to our premium workspaces, above industry average compensation packages, career opportunities, and long list of perks, we were recently awarded as one of the best companies to work for in Asia.

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