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Morris Plains

    Call Center Supervisor - Morris Plains, United States - SilverSearch, Inc.

    SilverSearch, Inc.
    SilverSearch, Inc. Morris Plains, United States

    3 weeks ago

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    Description

    Call Center Supervisor position is available that is a FULL TIME opportunity that is requiring 2 days onsite/week in Parsippany, NJ.

    Some highlights of the role -

    -Candidates must have experience working in a medical or dental call center environment.

    -Hires, coaches and develops Customer Service Agents (CSA's) to respond to customer questions regarding claims, benefits, website and mobile app.

    -Ensures CSA's understand and comply with all call center objectives, performance standards, and policies.

    -Answers agent questions regarding, policies, procedures, best practices or difficult calls, and handles difficult calls from providers, group administrators or members as well as complaints and performs modifications as required



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