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    Call Center Supervisor - Parsippany, United States - Silver Search

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    Description

    Our client is an insurance company in the medical field with an immediate need for a Supervisor of their Call Center. This is a FULL TIME opportunity and requires onsite work 2 days onsite/week in Parsippany, NJ.

    • 5+ years of call center experience ensuring an exemplary, frontline customer experience for customers.
    • Hire, coach and develop Customer Service Agents to respond to customer inquiries.
    • Identify operational issues and propose potential solutions.
    • Monitor and evaluate agent performance.
    • Provide learning or coaching opportunities.
    • Excellent leadership, facilitation and decision making skills.
    • Strong working knowledge and understanding of call center operational functions, including IVR technology, forecasting, metrics and other contact center software.
    • Background in health insurance, medical or dental preferred.


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