- Ability to pick up technical issues quickly
- Troubleshoot following specific guidelines and procedures
- Very strong call control skills - listen and understand the customer
- Excellent command of communication (written and verbal)
- An interest in high speed internet
- Ability to work solo - throughout the night shift
- Bonus: if you're familiar with Zendesk and/or Dialpad
-
Customer Support Representative
1 week ago
Rocket Lawyer Other US Location, United States Full timeThis is a remote position that can accommodate a candidate in Utah or North Carolina, United States. · About Rocket Lawyer · We believe everyone deserves access to affordable and simple legal services. · Founded in 2008, Rocket Lawyer is the largest and most widely used online l ...
-
Lead Analyst, Customer Support
15 hours ago
Hatch Other US Location, United States Full timeAbout Us · There is nothing like the feeling of a good night's sleep. Cozy, wrapped-up-in-a-heavy-blanket sleep. Fire crackling, curtains drawn, DO NOT DISTURB kind of sleep. *Hygge stuff. That's the kind of sleep we're talking about. 85% of people agree sleep is a key to their w ...
-
Chief Engineer, Indo-Pacific International
2 days ago
Anduril Other US Location, United States Full time· Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century's most innovative companies to the defense industry, And ...
-
Specialist - Presales
7 hours ago
HCL Technologies Other US Location, United States Full timeJob Description (Posting). · (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company pol ...
-
NCRC Lead Software Developer
3 weeks ago
BAE Systems Other US Location, United States Full timeJob Description · OFFERING A $10k SIGN ON BONUS: BAE System is in search of a Lead Software Developer to lead one of our most complex programs. The candidate will support a program valued over $350M giving you the opportunity to lead one of BAE's cornerstone cyber integration pr ...
-
VP, Global Clients
11 hours ago
MindGym Other US Location, United States Full timeVP, Global Clients · Location: NY, NJ, PA, MA, ME · Please note this is an individual contributor role for the Northeast Territory About MindGym · We're MindGym. We're behavior change specialists that equip ambitious companies to be ready for tomorrow. · For over twenty years, w ...
-
System Support Engineer
1 day ago
Motorola Solutions Other US Location, United States Full timeCompany Overview · At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. W ...
-
Solutions Architect
1 week ago
Motorola Solutions Other US Location, United States Full timeCompany Overview · At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. W ...
-
Applicator/Operations Specialist
11 hours ago
CHS Inc. Other US Location, United States Full timeCHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world. We serve agriculture customers and consumers across the United States and ar ...
-
Motorola Solutions Other US Location, United States Full timeCompany Overview · At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. W ...
-
Senior Implementation Specialist
4 days ago
CureMD Other US Location, United States Full timeAbout Us: · CureMD excels in providing advanced tools and technologies that empower healthcare professionals to make informed decisions about patient care. Our state-of-the-art solutions harness the power of data analytics, artificial intelligence, and machine learning to analyze ...
-
Partner Development Manager
1 week ago
ApplyBoard Other US Location, United States Full timeApplyBoard simplifies the study abroad search, application, and acceptance process by connecting international students, recruitment partners, and educational institutions on one intuitive and personalized platform. ApplyBoard is a mission-driven, hyper-growth organization. It ha ...
-
Cybersecurity Sales Account Executive
1 week ago
Motorola Solutions Other US Location, United States Full timeCompany Overview · At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. W ...
-
Enterprise Account Executive
1 week ago
Visier Inc. Other US Location, United States Full time· Visier is the leader in people analytics and we believe in a 'people-first' approach to business strategy. Our innovative technology transforms the way that organisations make decisions, allowing them to elevate their employees and drive better business outcomes. Embarking on ...
-
Account Executive, SLED
7 hours ago
Alteryx Other US Location, United States Full timeWe're looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you're a high performer who's an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers ...
-
Program Manager-Customer Success
5 days ago
F5 Other US Location, United States Full timeAt F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from frau ...
-
Senior Account Manager
1 week ago
Motorola Solutions Other US Location, United States Full timeCompany Overview · At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. W ...
-
Sr Territory Manager
2 weeks ago
Corcym Other US Location, United States Full timeJoin us today and take life to heart · Who We Are: · CORCYM has acquired a complete portfolio of surgical solutions with a heritage spanning more than 50 years. CORCYM employs approximately 850 people in over 100 countries, ensuring a strong presence to continuously support Pati ...
-
Sr. Project Manager
1 week ago
Motorola Solutions Other US Location, United States Full timeCompany Overview · At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. W ...
-
West Region Utility Account Executive
1 week ago
ChargePoint Other US Location, United States Full timeAbout Us · With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world's leading EV charging networks and ...
T2 Technical Customer Support - Other US Location, United States - ModSquad
1 week ago
Description
ModSquad has partnered witha B2B ISP company. We are looking for strong technical support all-stars for this new client partnership
As a Mod on this project, you'll be doing Tier 2 customer support via phone and email. We will be answering calls and tickets as overnight support. We will be troubleshooting internet outages/issues with the customer when they call in.
Project Hours (All Times Pacific):
Monday - Friday, 7pm-4am
24 hours on Weekends, and all Holidays
Hourly Rate:
To be discussed during the interview
Commitment:
15 hours per week
90 days, as needed
Orientation Begins:
May 13, 2024
What We Are Looking For:
***IMPORTANT***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview
Please note: A Chromebook is not sufficient for ModSquad projects.
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.
***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process
#workfromhome #freelance #remote #modsquad #wearethemods #customersupport #emailsupport
Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement excludes individuals residing in California, Colorado, New York, and Washington at this time.