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Brest

    Specialist - Presales - Columbia, United States - HCL Technologies

    HCL Technologies
    HCL Technologies Columbia, United States

    1 week ago

    Default job background
    Full time
    Description

    Job Description (Posting).

    (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases