- Associate Degree or higher in an IT related discipline
- 2+ years of IT support experience
- Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 9 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more
-
Technical Support Engineer
1 week ago
APN Consulting Texas City, United StatesPN Consulting has an immediate need for a direct client requirement: · Position: Technical Support Engineer · Location: Remote · Duration: 2-3 months of contract · The Technical Support Engineer will provide level 3 technical support to Clinical and Non-Clinical groups using ...
-
Technical Support Engineer
2 weeks ago
ExtraHop Networks Texas City, United StatesExtraHop is on a mission to protect and propagate trust by revealing the cybertruth: the truth about the attackers already inside an organization's network, the truth about what they're doing, and how to stop them at top speed. We partner with every customer, every day, to reveal ...
-
Desktop Support Engineer
6 days ago
Syntricate Technologies Texas City, United StatesRequired Skills:Install, configure, upgrade, maintain and support desktop systems based on customer service requests. · Develop preventive maintenance procedures to avoid system failures. · Set user access rights and permissions and create VPN accounts for users. · Maintain serve ...
-
AV/IT Sales Support Engineer
1 week ago
Sony Texas City, United StatesSony Electronics Inc. is looking for the risk-takers, the collaborators, the inspired and the inspirational. We want the people who are brave enough to work at the cutting edge and create solutions that will enrich and improve the lives of people across the globe. In addition to ...
-
Operations Support Engineer
4 days ago
PEMEX Deer Park Deer Park, United StatesJob Description · Job DescriptionPEMEX Deer Park is a highly complex refinery located 18 miles east of Houston in Deer Park, TX, and is a part of the PEMEX group which is a fully integrated oil company in the Americas, working across the entire value chain: exploration, productio ...
-
Texas International Terminals Galveston, United States**Instrumentation and Control System Reliability Manager** · Reliability Program Manager oversees the development and execution of reliability programs for I&E systems, including reliability-centered maintenance (RCM), predictive maintenance, and asset performance management. · * ...
-
Actuarial Business Systems Analyst I
1 day ago
American National Family of Companies Galveston, United States**Job Posting**: · Join American National as a Business Analyst I in Galveston, TX, where innovation meets expertise in Actuarial Systems Here's your chance to dive into a dynamic role that's at the heart of our Actuarial Product Development. This isn't just a job; it's a journey ...
-
Web Design
1 week ago
UTMB Health Galveston, United States**Minimum Qualifications**: · Bachelor's degree in digital media/web development, communications, design, or a related field and two years of web/digital development experience. An equivalent combination of education and experience relevant to the role may be considered for this ...
-
Technical Support Engineer
1 week ago
Danaher Corporation Deer Park, United States Full timeLeica Biosystems' mission of 'Advancing Cancer Diagnostics, Improving Lives' is at the heart of our corporate culture. We're a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings h ...
-
Graduate with a degree in Engineering"
1 week ago
Eclipse Enterprises Galveston, United StatesEntity: · Innovation & Engineering · Job Family Group: · Research & Technology Group · Job Description: · For the location of Galveston · At bp, we have one thing on our minds: the energy of tomorrow. We want to rethink energy so that we can be carbon neutral by 2050. And so that ...
-
Technical Support Engineer II
1 week ago
The Purple Guys Webster, United StatesJob Description · Job DescriptionSalary: · The Technical Support Engineer II/Remote Systems Analyst 2 with MBS Secure Division works as a member of a Reactive Service Delivery Team to provide support services to clients. The position is highly client-facing via phone, email, and ...
-
Ground Support Equipment Safety Engineer
1 day ago
Axiom Space Webster, United StatesAxiom Space is building for beyond, guided by the vision of a thriving home in space that benefits every human, everywhere. The leading provider of human spaceflight services and developer of human-rated space infrastructure, Axiom Space operates end-to-end missions to the Intern ...
-
Ground Support Equipment Safety Engineer
1 week ago
Axiom Space Webster, United StatesAxiom Space is building for beyond, guided by the vision of a thriving home in space that benefits every human, everywhere. The leading provider of human spaceflight services and developer of human-rated space infrastructure, Axiom Space operates end-to-end missions to the Intern ...
-
Onsite Field Support Engineer EUC
1 week ago
Tata Consultancy Services Baytown, United StatesRoles & Responsibilities : · Provides second-line investigation and diagnosis. · Resolves and closes incidents/service requests as per the procedures & allocated timelines · Logs relevant incident/service request details as per process in ITSM tool. · Communicates with client reg ...
-
Industrial Hygienist Ii
2 days ago
Center For Toxicology and Environmental Health LLC Kemah, United StatesTime Type: Full-Time- Pay Range: $35,100-$54,700 (commensurate with experience)- BENEFITS- · - Generous Paid Time Off Policy · - Professional Development Opportunities · - Continuing Education Opportunities · - Health Insurance with PPO/HDP options · - Dental Insurance · - Vision ...
-
Data Entry Clerk
4 days ago
Norex Engineering League City, United StatesNorex is looking for full-time Data Entry Clerks to work under general supervision in performing routine clerical work to assist the Engineering and Field Services Departments. Must be able to perform a full range of duties in maintaining accurate and complete records within a fr ...
-
Engineering Test Technician
2 days ago
Primary Arms Pearland, United States**Job Overview**: · **The Engineering Test Technician is responsible for providing reliable, pro-active support to the PA Optics Engineering team. This will include live fire testing of firearms with optics mounted. **:This is a full-time position with predominantly daytime hours ...
-
Temporary Api 510/570
1 week ago
Acuren Inspection, Inc. La Porte, United StatesPosition Summary: · Acuren is currently recruiting for temporary API 510/570 Inspectors for TAR work in Sept Gulf Coast. · **Responsibilities**: · - At the direction of client, perform visual and non-destructive examination of static and dynamic pressure retaining equipment in ac ...
-
Rotating Equip Reliability Specialist
2 days ago
CPChem Cedar Bayou, United StatesYou may not realize it, but you've likely used a product today made possible by the plastics and chemicals manufactured by Chevron Phillips Chemical. From medical supplies and electronics to food packaging and cosmetics, we create the building blocks for more than 70,000 consumer ...
-
Drone Operator
4 days ago
Acuren Inspection, Inc. La Porte, United StatesPosition Summary: · Acuren is currently recruiting for a Drone Operator. · **Responsibilities**: · - Organize and report test results · - Perform specialized inspections · - May instruct and supervise others · - Perform other job-related tasks as assigned by management · **Requir ...
System Support Engineer - Texas City, United States - Motorola Solutions
Description
Company OverviewAt Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.
Department Overview
The Emergency Call Handling Support Department provides back office Technical Support for NG911 Public Safety Answering Points. Job tasks include but are not limited to implementation, maintenance and support of 911 call taking and dispatch solutions. This department works with DevOps, Engineering and Field Service Partners to accomplish assigned tasks. Our employees enjoy the mental challenge of the diversity of technologies supported within the team. They are also rewarded by the opportunity to fix issues within the systems that ultimately save lives.
Job Description
Provide advanced technical support of Public Safety software solution in a fast-paced & dynamic environment. Escalation point for complex trouble tickets. Must have knowledge of desktop support, networking fundamentals (LAN, WAN, routing and switching), telephony hardware, troubleshooting software applications and diagnosing complex system architectures. Must be a diligent researcher and learner. Love in-depth troubleshooting and reproducing issues. Create, update, manage, and resolve support tickets. Empower team via knowledge transfer. Regular interfacing with customers via phone and through remote connection. Participation in on-call rotation required.
• Supports the operation, installation, maintenance and service of Motorola Solutions Products.
• Provides back office customer and technical support via telephone to customers in solving Hardware, Software, & Configuration of a NG911 Call Taking and Dispatching Solution.
• Manage tickets in a timely manner within service management tools.
• Troubleshooting a wide range of technical issues from front end gui issues to server-side application, GIS, database, telco-related, desktop or system issues.
• Creating and maintaining strong customer relationships.
• Deploying and managing software upgrades.
• Act as escalation point for complex trouble tickets for front office Support.
• Acts as the Technical Support escalation point for customer field service technicians.
• Mentor customers in the areas of product knowledge, troubleshooting and case management.
• Develop, maintain, review and delivers technical, product support and workflow documentation.
• Participate in on-call rotation for support calls and escalations.
• Works variable shifts dictated by support needs.
Preferred Qualifications:
• Experience, good understanding, and working knowledge of IP networking, network design methodologies and troubleshooting. (Ethernet, TCP/IP, L2/L3, MPLS)
• Experience, good understanding, and working knowledge of Server Environments, Linux, Windows Server, ProxMox, VMware, highly desirable.
• Must be highly computer literate with proficiency in applications such as Google Suite, document creation, spreadsheet creation, email and others.
• Must have strong self-management skills and "people" skills to work closely with Motorola's customers and subcontractor, as well as Motorola Sales, DevOps, Engineering, Project Management, and customer service teams.
• Must possess a working knowledge of server hardware/OS, software infrastructure and elite troubleshooting skills to resolve system/application related issues.
• Must be able to solve customer problems quickly during stressful situations.
• Experience/knowledge in NG911 call handling systems. Motorola CallWorks and Vesta preferred.
• Previous knowledge and experience working with some or all of the following network equipment: Juniper, HP, & Cisco.
This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers
#LI-DB1
Basic Requirements
Under 10%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes
Our U.S. Benefits include:
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.
We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email