Jobs
>
Front Desk Agent
>
San Diego

    Front Desk Agent - San Diego, United States - Palihotel San Diego

    Palihotel San Diego
    Palihotel San Diego San Diego, United States

    1 week ago

    Default job background
    Description

    FRONT DESK AGENT | PALIHOTEL SAN DIEGO

    POSITION PROFILE:

    We're looking for a friendly Front Desk Agent to provide our world famous trusty service. From the check-in process and a warm welcome to fielding ongoing inquiries and requests, our Front Desk Agents play a crucial role in providing a memorable guest experience.

    ABOUT PALIHOTEL SAN DIEGO:

    Palihotel San Diego is a vibrant and bustling mainstay located in the heart of San Diego's Gaslamp Quarter. Featuring 122 guest rooms, Palihotel San Diego brings a youthful, design-centric offering to San Diego's hotel landscape, showcasing a preppy, nautical-inspired charm, and complete with Saint James French Diner restaurant and bar and a guest-exclusive roof deck offering daily social hour and the best views of the city. If you're passionate about creating genuine connections, thrive in a dynamic hospitality environment, and find joy in elevating guest experiences, we invite you to join our team at Palihotel San Diego

    THE TASK AT HAND:
    • Taking care of guests, from leading the check-in/check-out process, to billing, confirming contact information, and fielding questions throughout a hotel stay
    • Being a savvy guide that's ready to share a wealth of information on the hotel, amenities, and neighborhood.
    • Communicating in a friendly, positive way to create a warm environment amongst colleagues and a great experience for guests.
    • Building memorable relationships with hotel guests in line with our service standards
    • Bringing personality and clarity to the registration process and guest arrivals as well as check-out, listening to guest feedback, and settling folios.
    • Fielding phone calls, emails, and other guest inquiries in a timely, friendly, and trusty manner.
    • Inputting guest information and payments into hotel software systems, such as Opera.
    • Collaborating with the sales and operations teams to ensure a smooth experience for all guests.
    • Proactively identifying guest needs and finding ways to surprise and delight patrons so they become repeat customers.
    • Maintaining a keen eye for detail, whether it be a book out of place or a guest that needs assistance.
    • Politely enforcing established policies and procedures.
    • Effectively communicating guest requests or issues to the Front Desk Manager, Housekeeping, or Engineering, Conducting walkthroughs for safety, security, and overall cleanliness.
    • Performing safety duties and adhering to predetermined protocols in the event of an emergency situation.
    • Lending a hand as required by other departments to ensure a safe, smooth operation that's enjoyable for guests and fellow coworkers.
    WHAT WE'RE LOOKING FOR:
    • Must possess a positive attitude.
    • Must be energetic and outgoing.
    • Must be service oriented.
    • Must be a team player.
    • Must be able to multi-task.
    • Must possess excellent interpersonal, analytical, and organizational skills.
    • Must have knowledge of basic arithmetic.
    • Must have the ability to input data and access information on the computer.
    • Must be able to work a flexible schedule and shifts - weekends & holidays as needed.
    • Flexible schedule- must be available to work a variety of shifts.
    • Minimum two years of experience within guest reception or a similar position preferred, preferably a luxury hotel setting.
    • Fluency in English both verbally and non-verbally.
    • Provide legible communication and directions.
    • Ability to input and access information in the property management system/computers/point of sales system.
    • Ability to perform job functions with attention to detail, speed and accuracy.
    • Ability to prioritize and organize.
    • Be a clear thinker, remaining calm and resolving problems using good judgment.
    • Follow directions thoroughly.
    • Understand guest's service needs.
    • Work cohesively with co-workers as part of a team.
    • Work with minimal supervision.
    • Maintain confidentiality of guest information and pertinent hotel data.
    • Must be able to stand for long periods of time.
    • Must be able to push, pull or lift up to 25 lbs.
    • Requires mobility and prolonged standing, walking, bending and lifting up to 30 lbs.
    • Minimum two years of experience within guest reception or a similar position preferred, preferably a luxury hotel setting.
    WHAT'S IN IT FOR YOU:
    • A competitive compensation package including medical, dental, vision, and life insurance.
    • 401(k) retirement plan (future you will love this one)
    • Paid time off, holiday pay, and sick pay when you're under the weather.
    • Career advancement in an organization committed to helping star employees thrive.
    • There's also an opportunity to expand your career trajectory as we are a fast-growing company with hotels and restaurants in multiple cities.
    • Professional development that sets you up for success across multiple hospitality career paths.
    • A collaborative work environment where your creative ideas can come to fruition.
    • Amazing employee discounts on hotels and dining across our entire portfolio (18 hotels and more to come)
    • Hands-on training with a nimble team.
    Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.

    Privacy Notice:

    For information on the California Consumer Privacy Act of 2018 ("CCPA"), California Privacy Rights Act of 2020 ("CPRA"), and other California privacy laws, please go to the Palisociety Careers page at and to view the notice.

    For more information, visit or follow @palisociety

    For more information, visit or follow @lepetitpali

    For more information, visit or follow @arrivehotels

    We are an E-Verify Employer/Somos un empleador de E-Verify.

    Company Information
    MORE ABOUT US:

    Palisociety is a fully integrated hospitality company that develops and operates unique hotels and residences across the country. In addition to our independent collection of hotels, we also operate Palihouses, Palihotels, and ARRIVE by Palisociety. We strive to delight and inspire our guests and local community by creating one-of-a-kind neighborhood-centric places filled with interesting people, friendly staff, and trusty service.

    We're a family business founded in Los Angeles by CEO Avi Brosh in 1998. As we continue to grow and develop new hotels and restaurants, we're always looking for spirited, hardworking, passionate people that can join our team and grow with us
  • Estancia La Jolla, A Noble House Hotel

    Front Desk Agent

    1 week ago

    Estancia La Jolla, A Noble House Hotel San Diego, United States

    : · **ABOUT US**: · From the hacienda-style architecture to the lush gardens and scattered artwork, Estancia La Jolla is a true Southern California escape. This former ranch dates back to the late 1800s, a history the property celebrates and honors. In Estancia's 210 casually ele ...

  • Beach Haven Hotel

    Front Desk Agent

    1 week ago

    Beach Haven Hotel San Diego, United States

    The Beach Haven Hotel, is a quaint boutique hotel just steps from the beach. We are seeking a friendly and detail oriented customer service professional to join our front desk team. We currently have a full-time position available. Musts be able to work a flexible schedule of nig ...

  • La Jolla Beach & Tennis Club

    Front Desk Agent

    2 days ago

    La Jolla Beach & Tennis Club San Diego, United States

    **The La Jolla Beach & Tennis Club is currently seeking a Shores Hotel Front Desk Agent join our team at our beautiful oceanfront property** · Be a part of the diverse team at La Jolla Beach & Tennis Club, Inc. Our landmark hotels and restaurants have become La Jolla institutions ...

  • Westin San Diego

    Front Desk Agent

    1 week ago

    Westin San Diego San Diego, United States

    Job Summary: · **The Westin San Diego Bayview is looking for an outgoing and energetic individual to join its dynamic Front Office Team** · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling ...

  • Evans Hotels Llc

    Front Desk Agent

    2 days ago

    Evans Hotels Llc San Diego, United States

    **LOCATION** · **Catamaran Resort Hotel & Spa** · The **Catamaran Resort Hotel and Spa** is a Polynesian-themed destination located on the shores of Mission Bay and mere steps from San Diego's famous Pacific Beach. The resort features 310 rooms and suites, lush tropical gardens, ...

  • The Westgate Hotel

    Front Desk Agent

    1 week ago

    The Westgate Hotel San Diego, United States

    Starting at $19.00 to $21.00 an hour · Full-Time & Part-Time · We are looking for individuals who have a passion for serving others while providing memorable welcome and departure to our guest. A friendly smile and cheerful customer service to set the tone for our guest to enjoy ...

  • Residence Inn/Springhill Suites by Marriott-Rancho Bernardo/Scripps Poway

    Front Desk Agent

    3 days ago

    Residence Inn/Springhill Suites by Marriott-Rancho Bernardo/Scripps Poway San Diego, United States

    **OUR STORY**: · We only have 3 rules at InnVentures. (We can teach you the rest) · **Rule #1 **- Do everything you can for the customer · **Rule #2** - Bring a good attitude to work with you every day and take pride in your work · **Rule #3** - Have FUN · **WHY WORK AT ONE OF OU ...

  • Carte Hotel

    Front Desk Agent

    6 days ago

    Carte Hotel San Diego, United States

    Job Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...

  • Hilton San Diego Gaslamp Quarter

    Front Desk Agent

    3 days ago

    Hilton San Diego Gaslamp Quarter San Diego, United States

    Property Description: · Hilton San Diego Gaslamp Quarter is a prestigious hotel located in the heart of downtown San Diego, offering exciting job opportunities for hospitality professionals looking to be part of a dynamic team. Joining our team means becoming part of a renowned h ...

  • Ivy Leaf Educationa center LLC

    Front Desk Agent

    1 day ago

    Ivy Leaf Educationa center LLC San Diego, United States

    **Job Overview**: · Responsibilities: - Greet guests in a friendly and professional manner - Promptly answer and direct calls - Assist with check-ins and check-outs - Maintain a clean and organized front desk/ front office/ reception area - Handle guest inquiries and provide accu ...

  • Sage Hospitality

    Front Desk Agent

    3 days ago

    Sage Hospitality San Diego, United States

    **Why us?** · At Sage Hospitality Group, we look for innovative leaders, with an eye for disruption. Never looking for someone just looking for a job, we are looking for the power players, the people who want to rise to the top. Sage allows for opportunities for growth and person ...

  • Sage Hospitality

    Front Desk Agent

    12 hours ago

    Sage Hospitality San Diego, United States

    Why us?: · At Sage Hospitality Group, we look for innovative leaders, with an eye for disruption. Never looking for someone just looking for a job, we are looking for the power players, the people who want to rise to the top. Sage allows for opportunities for growth and personal ...

  • Sage Hospitality

    Front Desk Agent

    12 hours ago

    Sage Hospitality San Diego, United States

    **Why us?** · At Sage Hospitality Group, we look for innovative leaders, with an eye for disruption. Never looking for someone just looking for a job, we are looking for the power players, the people who want to rise to the top. Sage allows for opportunities for growth and person ...

  • Sage Hospitality

    Front Desk Agent

    3 days ago

    Sage Hospitality San Diego, United States

    Why us?: · At Sage Hospitality Group, we look for innovative leaders, with an eye for disruption. Never looking for someone just looking for a job, we are looking for the power players, the people who want to rise to the top. Sage allows for opportunities for growth and personal ...

  • Courtyard San Diego Downtown

    Pm Front Desk Agent

    4 days ago

    Courtyard San Diego Downtown San Diego, United States

    : · Our team is looking to add an upbeat **Front Desk Agent **to manage all aspects of front desk operations and be a key person of reference for our guests and vendors. To be successful in this role, you will need to extend professionalism and courtesy, have outstanding communic ...

  • Hyatt Regency La Jolla

    Seasonal Front Desk Agent

    1 week ago

    Hyatt Regency La Jolla San Diego, United States Full time

    Summary · Join our team at Hyatt Regency La Jolla at Aventine, where you'll be immersed in the vibrant atmosphere of San Diego's stunning beach locale. Newly redesigned spaces, inspired by the natural beauty and coastal vibe of La Jolla Cove, will have you feeling energized every ...

  • San Diego Mission Bay Resort

    Front Desk Guest Service Agent

    1 week ago

    San Diego Mission Bay Resort San Diego, United States

    : · San Diego Mission Bay Resort is a sprawling 357-room resort, boasting multiple dining options, a beautiful renovated pool, a kids pool, astonishing Bay views, fire pits and so much more. We are excited to welcome a new Front Desk Agent to our Mission Bay Family. · **The JOB** ...

  • Palisociety

    Front Desk Agent Palihotel San Diego

    1 week ago

    Palisociety San Diego, United States

    **FRONT DESK AGENT | PALIHOTEL SAN DIEGO** · **POSITION PROFILE**: · We're looking for a friendly Front Desk Agent to provide our world famous trusty service. From the check-in process and a warm welcome to fielding ongoing inquiries and requests, our Front Desk Agents play a cru ...

  • Valli Hi Motel

    Front Desk Agent

    1 week ago

    Valli Hi Motel San Ysidro, United States

    We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, and rates. · ...

  • Omni Hotels & Resorts

    Front Desk Agent

    1 week ago

    Omni Hotels & Resorts San Diego, United States

    To oversee and coordinate all night time front desk functions, execute computer maintenance requirements, and ensure all financial transactions for the day are verified and balanced. Responsibilities Preparation of daily reports and distribution as d Front Desk, Agent, PBX Operat ...