Front Desk Agent - San Diego, United States - Evans Hotels Llc

Evans Hotels Llc
Evans Hotels Llc
Verified Company
San Diego, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

LOCATION

Catamaran Resort Hotel & Spa

The
Catamaran Resort Hotel and Spa is a Polynesian-themed destination located on the shores of Mission Bay and mere steps from San Diego's famous Pacific Beach.

The resort features 310 rooms and suites, lush tropical gardens, and award-winning dining at Oceana Coastal Kitchen.


The
Catamaran Resort Hotel and Spa is owned by
Evans Hotels, LLC, a family-owned and operated business committed to supporting and enhancing employee well-being through a variety of programs that nurture our staff professionally and personally.

We offer hands-on manager and leadership training, employee appreciation days, and staff awards and recognition. Our team is also dedicated to serving our community through initiatives like company-wide beach clean-ups and volunteer opportunities.


SUMMARY
The
Front Desk Agent
(Agente de Recepción) welcomes our guests with a warm and friendly smile. Handles guest arrivals and departures in a courteous and efficient manner.


PAY & PERKS
-
Compensation:$20.60:

-
$250 Sign-on Bonus:

-
Up to $1000 Referral Bonus, after being hired, for
each referral you make that is hired at any Evans Hotels property.
-
Discounted Hotel Rooms for you, family, and friends
-
Free Employee Parking and/or discounted MTS Pronto card
-
Free Meals & Refreshments during working shifts

  • Career advancement opportunities
  • Health (including SIMNSA), Dental, Vision, 401k with match, life insurance, sick and vacation time.
  • Discounts on cell phone bills, shoes, gym memberships, and more

ESSENTIAL DUTIES

  • Proactively provides our guests with personal service and attention that exceeds their expectations.
  • Plays a key role in ensuring that all guest needs are met in a timely manner by interacting and communicating closely with other departments in the hotel.
  • Continuously provides excellent customer service when making reservations and uses effective upselling techniques.
  • Maintains a house bank and conforms to established cash handling procedures.
  • Processes guest billing using cash, checks, credit cards and special billing.
  • Performs additional duties and responsibilities as directed by the leadership team.

QUALIFICATIONS

  • High school diploma or GED.
  • At least 312 months of relevant experience and/or training. If no educational background, at least 1 year.
  • Previous similar position in a hotel, or similar business entity preferred.
  • Availability to work on weekends and holidays is required.
  • Ability to always maintain a friendly, professional, teamoriented, positive demeanor and diplomatic attitude, especially under stress or challenges.
  • Ability to stand, kneel, squat for prolonged periods of time, up to and including, the entire shift and lift up to 25 lbs.
  • Experience in dealing with the public is preferred, such as retail cashier, food industry service, guest service with public contacts, etc.
  • The following position will be filled in accordance with the process set forth in California Labor Code Section and San Diego Municipal Code et. seq.
**The pay scale posted is the salary or hourly wage range that the employer reasonably expects to pay for the position during the first year of employment. The posted range does NOT include potential additional types of compensation, such as gratuities, service charges, commissions, or bonuses. Actual compensation offered may fluctuate based on qualifications and/or experience.
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