Front Desk Agent - San Diego, United States - Residence Inn/Springhill Suites by Marriott-Rancho Bernardo/Scripps Poway

Description

OUR STORY:

We only have 3 rules at InnVentures. (We can teach you the rest)


Rule #1 - Do everything you can for the customer


Rule #2 - Bring a good attitude to work with you every day and take pride in your work


Rule #3 - Have FUN


WHY WORK AT ONE OF OUR HOTELS?

• Fun, teamoriented environment
• Fulltime and parttime positions available to meet your needs
• Great opportunities for growth
• Community Involvement
• Discounted hotel stays
• Recognition and awards
• Paid time off

BENEFITS:

We offer eligible employees a number of benefits to enhance their health and well-being:

• Group insurance, including medical, dental, vision and company-paid life insurance
• Paid time off

including vacation days, sick leave and holidays

• Companymatched 401(k) plan
• Voluntary benefits including short term disability, accident, life and critical illness
• Life enrichment benefits including hotel benefits, leadership development program and more

JOB OVERVIEW - FRONT DESK AGENT

A TYPICAL DAY:

• Ensure that all guests receive a friendly, efficient and errorfree checkin and checkout experience.
• Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met.
• Answer questions regarding the local area and facilities and be able to give proper directions and resources to positively influence each guest's stay.
• Demonstrate proper phone etiquette including transferring calls, taking messages and making reservations.
• Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.
• Support the goals of the hotel through teamwork and collaboration with all departments.

REQUIREMENTS:

Previous customer service experience where you have been guest facing in a fast-paced environment is ideal. To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology.

This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds.

Applicants must be available to work evenings, weekends and holidays.


POTENTIAL CAREER PATH:

Front Office Supervisor or Sales Coordinator - Front Office Manager or Administrative Assistant


Job Types:
Full-time, Part-time


Pay:
$ $18.50 per hour


Expected hours:
per week


Benefits:

• 401(k)
• 401(k)

matching

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday
• Weekends as needed

Work Location:
In person