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    Customer Support Specialist - Manchester, United States - Intervala,LLC

    Intervala,LLC
    Intervala,LLC Manchester, United States

    1 week ago

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    Description

    Job Description

    Job Description

    Job Summary & Essential Functions

    Responsible for entry of new customer orders into the MRP business system, and for maintaining existing customer orders.

    • Process and enter new customer orders
    • Work with Program Managers to ensure that the contract review and order entry processes are followed
    • Communicate order acknowledgments to customers
    • Maintain order dates, pricing, and status of existing customer orders
    • Process and respond to customer inquiries relative to order status
    • Manage order entry aspects of repair orders
    • Process credits for warranty returns as they relate to customer orders
    • Perform daily booking reconciliation
    • Data entry into customer web portal as needed

    Knowledge, Skills, & Abilities

    • Intermediate level in MS Office applications (Word, Excel, and Outlook; MRP/ERP)
    • Knowledgeable of ERP systems, preferably Syteline
    • Ability to communicate effectively, both written and verbally, with all levels of the organization and with customers
    • Experience handling customer requests, including: quoting, order processing, tracking delivery, and quality performance
    • Ability to work in a high volume, high detail work environment
    • Ability to work with a high level of accuracy and attention to detail to produce quality results
    • Strong planning and organizational skills including the ability to initiate, prioritize and allocate resources
    • Ability to multitask efficiently and adapt within a rapidly changing environment
    • Ability to problem solve issues involving multiple variables and limited standardization
    • Ability to work independently with minimal supervision

    Required Experience & Education

    • High School Diploma or GED; prefer associates degree in related field
    • Minimum 2 years of relevant job experience
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