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    Client Service AVP - New York, United States - Barclays

    Barclays
    Barclays New York, United States

    Found in: One Red Cent US C2 - 1 day ago

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    Description

    What will you be doing?

    • Providing first line client business support via global inbox and hotlines
    • Troubleshooting a variety of setup, pricing and trade queries relating to BARX, working with associated teams and applications to reach resolution
    • Analyzing potential risk or trade exposure, escalating to the relevant trading or management teams, and involving our risk and compliance partners where necessary
    • Taking ownership and accountability of customer queries and problems, run real-time management and co-ordination of system outages with IT
    • Working with the development team, trading, and sales colleagues to enhance the client experience and to improve system functionality
    • Managing system upgrades and testing on weekends at regular intervals throughout the year

    What we're looking for:

    • Knowledge of FX and some knowledge of FX Option product types
    • Prior experience of servicing clients preferably within a client support role background
    • Excellent communication, networking and presentation skills with analytical and quantitative ability, comfort using Excel, and outstanding troubleshooting skills
    • Willingness/ability to work Sunday shifts

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