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    Enterprise Operations Manager - Philadelphia, United States - Canon Business Process Services

    Canon Business Process Services
    Canon Business Process Services Philadelphia, United States

    2 weeks ago

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    Description

    Canon has a full time/permanent opportunity for an Enterprise Operations Manager supporting a national telecommunications company client. We are seeking candidates that are able to serve as a liaison between Canon and our customer while ensuring service levels are being met and productivity levels are being fulfilled.

    Overview:

    Responsible for long-term strategical and mid-term operational direction of a large enterprise client account to ensure a high level of operational expertise as well as overseeing customer service and client's satisfaction and to ensure compliance with company policies and procedures that contribute to the accomplishment of financial, material, and human resource objectives.

    Directs the client's operational needs analysis. Investigates, communicates, and recommends strategic direction and operational improvements for future efficiencies.

    QUALIFICATIONS

    • Bachelor's degree required or equivalent work experience
    • Minimum 10 years previous related operations experience setting and experience in the reprographic/mail industry
    • Identify operations metrics and measurements, including productivity capacity models, performance measurements, and service standards
    • Develops and manages relationships with clients on a day-to-day basis as it relates to the delivery of operations, management, data, or statistical services and products;
    • Seeks out and address client issues to prevent service level deficiencies
    • Advanced knowledge of mail, copy, fax and binding machinery
    • As required by account contract, knowledge of industry trends and technological changes
    • Advanced knowledge of Windows 95/98, MS Word, Excel and PowerPoint
    • Floor plan and Organization Chart creation ability a plus
    • Communicate effectively with diverse groups and clients
    • Manage complex projects that impact operations effectively, within time and budgetary constraints
    • Ability to work varied extended hours
    • Advanced ability to execute and deliver the highest quality and production
    • Advanced ability to motivate, manage, mentor and train staff
    • Advanced organizational, administrative, record keeping and time management skills
    • Creative strategic thinking and performance
    • Excellent presentation and interpersonal skills
    • Excellent written and oral communication skills
    • In-depth knowledge of current industry standards in three or more of the following: mail, copy, fax, records, messenger, reception, housekeeping and related services
    • Strong team approach to business
    • Expert in customer service skills, professional attitude and appearance

    PHYSICAL DEMANDS

    • 35% Travel required
    • Occasionally lifting and/or moving of up to 10 lbs.
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