- The Manager of Customer Success will play a critical role in driving customer adoption, retention, and expansion across our global customer base. This individual will have a dual focus on strategic account management and technical product expertise, ensuring that our team of Customer Success Managers (CSMs) delivers exceptional, proactive service to customers at all levels of engagement. The ideal candidate will bring a strong background in SaaS, with a preference for experience in the cybersecurity domain, and will have at least 8 years of management experience within customer success functions.
- Expertise in guiding teams to successfully renew or expand platform adoption; Proficiency in developing use cases/solutions with a robust background in the enterprise sector, collaborating with Global 2000, Fortune 500, and Fortune 50 clients.
- Experience in managing top-tier accounts, with a focus on retention and expansion.
- Minimum 8 years of experience in customer success management leadership within SaaS companies, with a strong preference for backgrounds in cybersecurity.
- Proven track record of managing global teams and delivering exceptional customer outcomes.
- Deep understanding of account management principles and practices, coupled with the ability to be hands-on with technical products.
- Strong analytical skills, with the capacity to translate data insights into strategic actions.
- Excellent communication and interpersonal skills, adept at engaging with stakeholders at all levels, both internally and externally (speaking multiple languages is a plus)
- Willingness and ability to operate in a fast-paced, dynamic and high growth technology environment
- Strong leadership and team-building skills, with the ability to inspire and guide teams towards achieving strategic objectives
- Exceptional communication and interpersonal skills, with the adeptness to engage and influence stakeholders across all levels of the organization
- Ability to travel based on customer and business needs (est. around 25%)
- Leadership and Team Management: Lead, mentor, and expand a global team of technical CSMs, fostering a culture of excellence, accountability, and continuous improvement.
- Strategic Account Management: Develop and execute strategies for customer retention and expansion, understanding the unique needs of each account, from high-touch enterprise clients to scaled, automated engagements.
- Product Expertise: Maintain hands-on knowledge of our AI-driven email security solutions, enabling you to provide strategic guidance to both customers and CSMs on product utilization and optimization.
- Customer Advocacy: Serve as a key point of escalation for customer issues, working closely with the product and engineering teams to address challenges and drive resolution.
- Success Planning: Design and implement customer success plans that ensure clients achieve their security goals, driving high satisfaction and renewal rates.
- Global Collaboration: Work across time zones to manage and support a diverse customer base and CSM team, ensuring a cohesive customer experience regardless of location.
-
Customer Success Manager
2 days ago
Talentvolt Recruitment Search New York, United States**Customer Success Manager** · Discover a career move within a cutting-edge** Retail Solutions **Service Provider** with a compelling solution proposition within the retail landscape · We are on the hunt to find a US based, exceptional customer success manager ideally with an und ...
-
Head of Customer Success
1 week ago
Agio, Inc. New York, United StatesAgio is a hybrid managed IT and cybersecurity provider servicing the financial services, health care and payments industries. The company has extensive experience supporting the alternative investment space, specializing in hedge funds, private equity firms and asset managers. Ag ...
-
Customer Success Manager
6 days ago
PermitFlow New York, United States**About PermitFlow**: · We've raised $5.5m+ led by Initialized Capital, Y Combinator, and the founders and executives from Zillow, PlanGrid, Thumbtack, Opendoor, Bluebeam, Uber, Twitter, HubSpot, Procore, Yelp, Brex, and more. · Our team is remote first and consists of architects ...
-
Customer Success Specialist
1 day ago
Greenfly New York, United StatesGreenfly is seeking an outstanding Customer Success Specialist to support our company's growth. Our enterprise SaaS platform enables the world's biggest sports and media organizations to leverage Greenfly's short-form content ecosystem to capture, organize and share digital media ...
-
Customer Success Manager
6 days ago
Integral Ad Science New York, United StatesWe're looking to hire a passionate and motivated Customer Success Manager to lead satisfaction, retention, adoption, operations and revenue efforts across Integral Ad Science's partners. You will drive our approach to account success. You will be at the heart of our customer oper ...
-
Customer Success Manager
1 week ago
Capital Rx New York, United States**About the Role**: · Capital Rx is seeking a self-driven customer success manager to fill a client facing role will report to our manager of customer success. This individual will be accountable for managing and servicing new and existing clients of JUDI's Adjudication platform. ...
-
Customer Success Specialist
1 week ago
Global Relay New York, United States**Who we are**: · For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly ...
-
Customer Success Manager
1 day ago
Equativ New York, United States**Role Summary** · As a Customer Success Manager at Equativ, you will play a critical role in ensuring the success and satisfaction of both agency and self-service clients. Your primary focus will be to drive customer adoption and usage of our deal curation platform, monitor and ...
-
Scale Customer Success Manager
5 days ago
Axomic New York, United States**Company Description** · OpenAsset is the only Digital Asset Management solution built for the Architecture, Construction and Engineering industries. We have over 900 clients and 20 years of experience delivering value. Our vision is to inspire people through visualization of th ...
-
Customer Success Manager, + Hiredscore
1 week ago
Workday New York, United StatesYour work days are brighter here. · At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us a ...
-
Enterprise Customer Success Manager
3 days ago
Trustpilot New York, United States**We're a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way — but there's still an exciting journey ahead of us. Do you want to join us at the heart of trust?**: · The Enterprise Customer Success team a ...
-
Scaled Customer Success Manager
5 days ago
Box New York, United States**WHAT IS BOX?** · Box is the world's leading Content Cloud. We are trusted by more than 115K organizations around the world today, including nearly 70% of the Fortune 500 and leaders across deeply regulated industries (such as AstraZeneca, JLL, and Nationwide), to protect their ...
-
Customer Success Manager
1 week ago
PORR SUISSE AG New York, United StatesDu erarbeitest mit dem Kunden die technischen und organisatorischen Anforderungen für die Anbindung an unsere Plattform. · Du passt den Onboarding-Prozess bestmöglich an die Kundenwünsche an und sorgst für eine fristgerechte Umsetzung. · Es fällt dir leicht, Produkte und Anwendun ...
-
Customer Success Specialist
3 days ago
Epay World LLC Brooklyn, United StatesEpay World LLC is a fast-growing full-service payment processing company; we work with customers from diverse industries to streamline their electronic payments and collections. Because of our huge growth, Epay World is now seeking a self-motivated and energetic Customer Success ...
-
Customer Success Manager
1 week ago
The Athletic Clubs Brooklyn, United States Full timeJob Overview: · In addition the CSM will be responsible for coaching 15 training sessions per week as set forth by the GM. · **Responsibilities**: · - Develop and maintain strong relationships with customers to understand their needs and ensure their success · - Serve as the main ...
-
Principal Customer Success Business Partner
1 week ago
Anaplan New York, United StatesAnaplan. As the engine behind back-office system connectivity, you might not recognize our name, but our customers rank among the who's who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, and Bayer are just a few of the 2,000+ companies that rely on our best-in-class platform and ...
-
Procore Technologies New York, United States**Job Description** This is a hybrid position with the expectation to go into our New York office 1x per week.** · We're looking for a **Manager of Customer Success** to help lead, scale, and inspire a team of accomplished individuals committed to providing long-term value to Pro ...
-
Customer Success
6 days ago
Marfeel New York, United StatesWho we are: · Marfeel is a SaaS platform that provides key analytics solutions for publishers, bringing the data-driven revolution to newsrooms everywhere. Our tool provides our customers with the data they need in real time, giving them the edge to make informed decisions and d ...
-
Customer Success Manager
1 week ago
Artemis Talent Group Ltd New York, United StatesCustomer Success Manager · Location: · New York · Salary: · Up to $170,000 depending on experience · Skills : Customer Success, Customer Retention, Relationship Management, Account Management, Up-Selling, Cross-Selling, Compliance, Regulatory Reporting, Trade Surveillance, M ...
-
VP, Customer Success
5 days ago
stensul New York, United StatesWho We Are · Stensul dramatically reduces marketing creation time - by up to 90% - so teams can better focus on improving marketing performance. Stensul makes this possible by streamlining the collaboration process and simplifying marketing asset creation for all marketers so th ...
Manager, Customer Success - New York, United States - Abnormal Security
Description
Job Description
Job DescriptionAbout You#LI-LM1
At Abnormal Security certain roles are eligible for a bonus, restricted stock units (RSUs), and benefits. Individual compensation packages are based on factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons. We know that benefits are also an important piece of your total compensation package. Learn more about our Compensation and Equity Philosophy on our Benefits & Perks page.
Manager, Customer Success professionals in New York City
-
Andrew Zhang
Front End Developer
-
Leo Kalshteyn
Junior Full Stack Engineer
-
Shirley Champs
Specialist in Selection and Recruitment at beBee
-
Isabel Soto
Cross Trainer at Shake Shack
-
Alfonso Iovieno
Chief Product Officer
-
Zineth Khan
Credit Analyst