Customer Success Specialist - New York, United States - Greenfly
Description
Greenfly is seeking an outstanding Customer Success Specialist to support our company's growth.Our enterprise SaaS platform enables the world's biggest sports and media organizations to leverage Greenfly's short-form content ecosystem to capture, organize and share digital media across departments as well as to athletes, broadcasters, talent, and partners.
Responsibilities:
- Support strategic customer success leads on highest valued customers
- Quickly and thoroughly resolve strategic customer tasks
- Technically set up and maintain strategic customers' platform experiences
- Work crossfunctionally with tech and product teams to facilitate best in class experience for strategic customers
- Cobuild a process for customer support across customer base
- Triage customer questions or issues to ensure speedy communication and resolution
- Be a product expert for customers and broader CS team
- Manage a small book of business
- Leverage product and industry knowledge to build trust and advocacy with customers
- Monitor customer usage and metrics to track adoption, opportunities for expansion and atrisk signs
- Work proactively to eliminate risk for churn, escalating customer issues as needed
- Establish internal best practices to support scalability of efforts
Requirements:
- Excellent multitasker
- Strong project management skills
- Exceptional written and verbal communication skills
- Problem solver
- Organized and methodical approach to accomplishing tasks
- Proven ability to succeed in a fastpaced, startup environment
- Ability to ramp quickly
- A proactive, intentional approach to working with customers
- Experience working in a startup environment
- 2+ years of customer success or related roles in B2B SaaS
- Flexible hours to provide customer coverage
Benefits
- Stock options
- Base salary range: USD $68,000 $78,000 annually
- Great benefits package: flexible PTO, health, dental and vision benefits
- This position is fully remote in the East Coast/ New York area
- You may visit our Santa Monica, California HQ and/or New York sales office occasionally
- Must be legally eligible to work in the USA
- Greenfly is an equal opportunity employer; we celebrate different opinions and points of view and we believe that diversity drives innovation
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