Customer Success Specialist - Brooklyn, United States - Epay World LLC

Epay World LLC

Verified Company

Brooklyn, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Epay World LLC is a fast-growing full-service payment processing company; we work with customers from diverse industries to streamline their electronic payments and collections.

Because of our huge growth, Epay World is now seeking a self-motivated and energetic Customer Success Specialist.

Responsibilities:

Develop and maintain a strong knowledge of company products and services.
Identify opportunities and persuade customers to stay on boarding.
Communicate and explain the benefits of the products and services.
Update and ensure the accuracy of customers' policy and information.
Drive revenue and customer satisfaction from gathering feedback.
Answer phone calls and respond stakeholders with the most updated information.
Provide first call resolution to customers and ensure customer satisfaction.
Build positive relationships with valuable agents and partners.
Upsale.

Requirements:

Strong communication skills, both written and oral.
Confident talking to a diverse group of people.
Capable to work independently and multitasking.
Must be enthusiastic and energetic.
Bilingual in English and Chinese Mandarin, fluent.

Work

Schedule:
9am-6pm (Mon-Fri, Fri-Tue, Sat-Wed or Sun-Thur)

Salary:
$16 + Commission

Brooklyn Branch: 132 32nd Street Suite # 107, Brooklyn, NY 11232

Pay:
$ $20.00 per hour

Expected hours: 40 per week

Schedule: