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    Associate Project Manager - Columbus, United States - Loeb Electric

    Loeb Electric
    Loeb Electric Columbus, United States

    4 weeks ago

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    Description

    The Associate Project Manager (APM) is responsible for the compliance, execution, and operational results for assigned accounts and/or projects. This role ensures that all project milestones are completed on time guaranteeing customer satisfaction and compliance to program deliverables.

    Responsibilities:

    • Develops and demonstrates a deep understanding of assigned program/project objectives and is the subject matter expert on all things relating to assigned program or project.
    • Enhances the account metrics through continuous process improvement to drive successful outcomes; works with team members and managers to develop and maintain repeatable metrics for both internal and external reporting and performance benchmarking.
    • Participates in and/or leads assigned customer reviews, scheduled calls, huddles, discussions, and resolves with urgency any program/project level escalations.
    • Pro-actively identifies potential risks and opportunities, implementing solutions in a timely manner; clearly understands when to seek additional support from management.
    • Effectively manages all assigned projects and tasks including but not limited to:
      • Planning
      • Forecasting
      • Installation/project schedule and labor timelines
      • Inventory management if applicable
      • Vendor and customer deliverables
      • Statements of work
      • Scopes of work
    • Works closely with other internal teams, providing visibility to forecasted material, logistics, or external labor as required.
    • Resolves escalated financial issues, reconciles overpayments/underpayments through audits ensuring completeness and accuracy, tracks errors for improvement before approval process.
    • Identifies new and additional sales opportunities with assigned clients and communicates to our internal sales team.
    • May assign work or change daily priorities of other team members based on business need with manager support.
    • Prepares documents to communicate with customer, team, and manager as needed on issues and trends related to program/project success.
    • Uses available data and analytics to make informed decisions regarding processes, assignments, and focus areas on assigned programs or projects. Offers suggestions to improve data-driven analytics.
    • Documents work and project/program details in designated database; uses customer and company data sites to generate reports as needed ensuring data from Loeb and customer are aligned.
    • Works with Program Manager, Project Managers or Manager to help define and develop methods and procedures, implement best practices, and ensure the procedures are enforced on projects.
    • Identifies regular customer communication needs and provides proactive updates according to those needs, as well as answering any incoming communication directly from the customer.
    • Responsible for meeting or exceeding financial related goals as defined by the program or project.
    Skills/Qualifications:
    • 2- year college degree or industry specific experience.
    • Minimum of 2 years Project Coordination, or 3 years direct customer service facing including experience with problem resolution or 1 year project management experience.
    • Proficiency using MS Office, using MS Office, including but not limited to Outlook, Excel, Word, PowerPoint, Smartsheet.
    • Ability to work unique schedules based on assigned projects including some work outside core hours.
    • Travel as needed for client meetings and locations; anticipate up to 25% travel.
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