- Leads a positive and ethical work environment that attracts, motivates and contributes to retaining high performing team members
- Effectively trains and executes successful service processes, to ensure the customer has an excellent service experience
- Insures the effective scheduling of service work, and processes retail, warranty and internal repairs orders efficiently and in a timely manner
- Develops and executes service training schedule, including technician certifications & manufacturer provided training
- Analyzes operations and finds ways to increase efficiency and profitability of the service dept.
- Maintains a clean, safe and environmentally friendly service operation
- Supports General Manager in the execution of successful boat shows, store and off-site sales/customer events
- Has a continuous learning mindset, develops and maintains a high-level of service knowledge
- Builds and maintains positive customer and manufacturer relationships to strengthen customer loyalty, increase referrals and enhance dealer reputation
- Resolves customer complaints or concerns in a timely manner and always looks for ways to better serve our customers
- Insures that the service team effectively communicates with customers on a timely basis, keeping the customer proactively informed of the status of their repairs
- Promotes teamwork, and supports other team members, departments and locations to insure the customer has a seamless experience through the sale, financing, delivery and subsequent servicing of the boat
- Customer satisfaction, both internal and external
- Achieves or exceeds revenue and profit goals
- Technician efficiency/productivity
- Service response & turnaround times
- Effective utilization of OneWater business practices
- Management experience
- Lift 10 lbs infrequently
- Seated, Stooping, Climbing
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Field Service Manager
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Printing Services Manager
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Manager, Export Support Services
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Aurora Technologies Chesapeake, United StatesFor over 50 years, we have been providing comprehensive and high-quality advice to upscale private clients at more than 30 locations nationwide, from the start of their careers to retirement. · We are currently seeking an Abteilungsleiter (m/w/d) for our FDL department at our he ...
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Service Manager
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Service Manager
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Service Manager
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Excel Truck Group Chesapeake, United States**Service Manager** · **Excel Truck Group**, the #1 Freightliner and heavy truck dealership in the Mid-Atlantic continues to grow and is searching for a **Heavy Truck Service Manager** to join their **Chesapeake, VA** team. **Elevate your income and status in this rare opportuni ...
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Service Manager
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Service Manager
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Bonaventure Realty Group Chesapeake, United States**Bonaventure Realty Group** · **Service Manager** · **Aura at Towne Place - Chesapeake, VA - Full Time** · **Our Mission Statement:** · To continually exceed the expectations of our employees, customers, and investors. Provide our employees with a fun environment for persona ...
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Service Manager
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Shared Service Manager
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WIN Waste Innovations Portsmouth, United StatesJob Description · WIN Waste Innovations is a waste management company committed to delivering essential waste management solutions to customers and communities supported by our team of 2,300 employees. We believe in preserving our environment for future generations while providi ...
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Construction Services Manager
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Custodial Services Manager
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Custodial Services Manager
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Field Service Manager
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Food Service Manager
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Project Manager
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Office/Service Manager
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Adientone Norfolk, United States/Responsibilities: · The Veolia WTS Services USA Inc. is in Norfolk, VA. The NAM (North American) Services Logistics Team works out of this location on a hybrid (in-office and remote) schedule. · Our Logistics Specialists manage movements of assets and personnel, maintain data in ...
Service Manager - Norfolk, United States - OneWater Inc
Description
Service Managers are responsible for the overall performance of the service department at their OneWater store. They are passionate about delighting customers and achieving or exceeding their volume, productivity and profit goals through effective management of the service team.
Duties & Responsibilities
Drug Screening and background check are required.