Manager, Export Support Services - Norfolk, United States - ZIM

ZIM
ZIM
Verified Company
Norfolk, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Main Purpose of the Role:


To manage the activities of the Export Support Services team, optimize its resources, and drive processes that influence the customer experience in line with the company's vision and values.

The position also produces reports and works within a community of managers to improve the overall quality of service to ZIM's customers.


Main Tasks:

  • Establish clear, measurable goals for the Export Services team, in line with the company's charter and values
  • Ensure resource optimization through regular review of processes, RCA outcomes, and external feedback.
  • Acts as a third level internal and external escalation point for export issues.
  • Ensures that employee development targets are consistently met.
  • Monitors performance data to identify and address trends that require adjustment to processes within the Support Services team.
  • Conducts root cause analysis, generates corrective action plans, and identifies opportunities to streamline business processes.
  • Works with HO, GSS, and other agencies to provide feedback on existing processes or proposed changes.
  • Provides backup support to the Manager, Export Contact Center.
  • Produces reports & presentations to support department initiatives
  • Other duties as assigned

Requirements:


  • Bachelor's degree (B. A.) from fouryear college or university;
  • Minimum three years related experience and/or training; or equivalent combination of education and experience.
  • Previous relevant industry or leadership experience required

Function:
Countries & Business Development


Publish in Internal Career Page:
No
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