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    Incident Management - Malvern, United States - CyberTec

    CyberTec
    CyberTec Malvern, United States

    1 week ago

    Default job background
    Description
    Looking for a junior profile - NO H1B/CPT

    Incident Management

    Rate: $40/hr. C2C
    Duration: 12 months
    Location: Malvern, PA
    Experience : 5-7 years' Experience
    Responsibilities:
    • Supports major IT systems incident management processes and resolutions.
    • Supports team in coordinating appropriate resources to resolve critical incidents in accordance with service level agreements and operational level agreements.
    • Supports effective communication during a major system outage, ensuring IT management and the businesses are kept updated until the incident is resolved.
    • Supports documentation and chronology of events during incident management conference calls.
    Qualifications:
    • Incident Management
    • Effective communication (written and verbal)
    • Respond with a sense of urgency
    • Process oriented
    • Technically inclined across multiple IT platforms


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