- 3+ years of experience as IM engineer.
- Review proposed major incident and access validity based on business impact
- Facilitate Troubleshooting bridge calls to drive issues to resolution
- Document activities and discussion around major incidents
- Communicate throughout any event to required levels of leadership
- Generate and Distribute an After-Action Report for every Major Incident
- Recommend Corrective actions to the Problem process for postmortem discussion
- Review and correct SOP's/ Documentation as requested
- Contractor shall facilitate a Daily Operations Call reviewing previous major incidents and reviewing upcoming changes.
- Contractor shall consolidate and provide daily reports reviewing incidents, changes and problems within the environment.
- Contractor shall assist in the problem management activities and process as needed, including but not limited to the following
- Act as scribe during regular Problem review meetings
- Recommend corrective actions based on Major Incident events
- Ensure Problem management resources receive all pertinent information regarding problems or Root Cause Analysis events.
- Flexible to work in any shift.
- Good communication skill to interact with both customer and end user over phone and through email.
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Incident Manager - Wilmington, United States - Saxon Global
Description
Hello,Hope you are doing great.
Please let me know if you are interested with below position.
Position - Incident Manager
Location - Wilmington, DE || Lansing, MI (Onsite from day one)
Job Type - Full Time
JD For Incident Manager