Email Operations Specialist - San Francisco, United States - Grammarly

Description

Grammarly is excited to offer a remote-first hybrid working model. Team members work primarily remotely in the United States, Canada, Ukraine, Germany, or Poland. Certain roles have specific location requirements to facilitate collaboration at a particular Grammarly hub.

All roles have an in-person component: Conditions permitting, teams meet 2–4 weeks every quarter at one of Grammarly's hubs in San Francisco, Kyiv, New York, Vancouver, and Berlin, or in a workspace in Kraków. This flexible approach gives team members the best of both worlds: plenty of focus time along with in-person collaboration that fosters trust and unlocks creativity.

Grammarly team members in this role must be based in the United States or Canada, and they must be able to collaborate in person 2 weeks per quarter, traveling if necessary to the hub(s) where the team is based.

The opportunity

Grammarly is the world's leading AI writing assistance company trusted by over 30 million people and 70,000 professional teams every day. From instantly creating a first draft to perfecting every message, Grammarly's product offerings help people at 96% of the Fortune 500 get their point across—and get results. Grammarly has been profitable for over a decade because we've stayed true to our values and built an enterprise-grade product that's secure, reliable, and helps people do their best work—without selling their data. We're proud to be one of Inc.'s best workplaces, a Glassdoor Best Place to Work, one of TIME's 100 Most Influential Companies, and one of Fast Company's Most Innovative Companies in AI.

To achieve our ambitious goals, we're looking for an Email Operations Specialist to join our Marketing Operations team. The person in this role will contribute to Grammarly's vision of building a comprehensive, AI-powered communication assistant that helps people connect with and understand each other by further growing and connecting our audiences across the globe. The right person will help us achieve our ambitious lifecycle marketing goals and will be on the ground floor of building the core of Grammarly's in-house email marketing operations.

Your impact

As an Email Operations Specialist, you will:

• Assist in campaign creation including email build, list segmentation, journey setup, and tracking.
• Oversee campaign nomenclature and hierarchy and update as necessary.
• Conduct A/B and segmentation tests that enhance marketing effectiveness to identify best marketing practices for email audiences.
• Build ongoing strategies to optimize email/nurture performance and conversions, including segmentation and automation testing.
• Support ad-hoc requests and strategically problem-solve and identify opportunities to improve email deliverability.
• Help manage, direct, and answer inquiries/questions related to email campaigns.
• Document campaigns and processes to support team needs.
• Support the Marketing analytics team by pulling campaign reporting from Iterable.
• Establish strong working relationships with the Lifecycle Marketing team to recognize needs and opportunities for improvement.

We're looking for someone who

• Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable.
• Is inspired by our MOVE principles, which are the blueprint for how things get done at Grammarly: move fast and learn faster, obsess about creating customer value, value impact over activity, and embrace healthy disagreement rooted in trust.
• Is able to collaborate in person 2 weeks per quarter, traveling if necessary to the hub where the team is based.
• Is curious and constantly learning.
• Has executed email marketing campaigns and is comfortable digging into HTML and CSS. SQL experience is a plus.
• Can seamlessly align stakeholders, details, and timelines toward a specific goal and recognize operational needs and opportunities for improvement.
• Understands key email performance indicators such as deliverability and engagement metrics.
• Will efficiently document campaigns and processes.
• Can be responsible for executing emails to millions of users regularly.
• Works quickly while also minimizing errors by adhering to QA processes and having a critical eye for detail to ensure Grammarly's email program puts its best foot forward.
• Has created or maintained marketing assets, including emails, landing pages, and UTM tracking links.
• Has contributed to onboarding new tools and integrations and created short-term solutions through connections.

Support for you, professionally and personally

• Professional growth: We believe that autonomy and trust are key to empowering our team members to do their best, most innovative work in a way that aligns with their interests, talents, and well-being. We support professional development and advancement with training, coaching, and regular feedback.
• A connected team: Grammarly builds a product that helps people connect, and we apply this mindset to our own team. Our remote-first hybrid model enables a highly collaborative culture supported by our EAGER (ethical, adaptable, gritty, empathetic, and remarkable) values. We work to foster belonging among team members in a variety of ways. This includes our employee resource groups, Grammarly Circles, which promote connection among those with shared identities, such as BIPOC and LGBTQIA+ team members, women, and parents. We also celebrate our colleagues and accomplishments with global, local, and team-specific programs.

Compensation and benefits

Grammarly offers all team members competitive pay along with a benefits package encompassing the following and more:

• Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
• Disability and life insurance options
• 401(k) and RRSP matching
• Paid parental leave
• Twenty days of paid time off per year, eleven days of paid holidays per year, and unlimited sick days
• Home office stipends
• Caregiver and pet care stipends
• Wellness stipends
• Admission discounts
• Learning and development opportunities

Grammarly takes a market-based approach to compensation, which means base pay may vary depending on your location. Our US and Canada locations are categorized into compensation zones based on each geographic region's cost of labor index. For more information about our compensation zones and locations where we currently support employment, please refer to this page. If a location of interest is not listed, please speak with a recruiter for additional information.

Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected salary ranges for this position are outlined below by compensation zone and may be modified in the future.

United States:

Zone 1: $98,000 – $122,000/year (USD)

Zone 2: $88,000 – $110,000/year (USD)

Canada:

Zone 1: $74,000 – $92,000/year (CAD)

We encourage you to apply

At Grammarly, we value our differences, and we encourage all—especially those whose identities are traditionally underrepresented in tech organizations—to apply. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Grammarly is an equal opportunity employer and a participant in the US federal E-Verify program (US). We also abide by the Employment Equity Act (Canada).

Please note that EEOC is optional and specific to US-based candidates.

#LI-Hybrid

All team members meeting in person for official Grammarly business or working from a hub location are strongly encouraged to be vaccinated against COVID-19.