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    Operations Specialist - West Valley City, United States - Bouldering Project

    Bouldering Project
    Bouldering Project West Valley City, United States

    2 weeks ago

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    Description


    Operations Specialists are responsible for welcoming and assisting the customers at Bouldering Project Salt Lake, as well as maintaining a clean, safe, and presentable facility.

    Individuals in this position will process transactions at registers, sell memberships and other services to customers, support our mission of positive customer experiences, and complete other unique customer service functions.

    GENERAL RESPONSIBILITIES CUSTOMER SERVICE, SALES, CUSTOMER ACCOUNTSWelcomes all customers and introduces new climbers to the facility and rules.
    Facilitate orientations. Actively responds to customer needs, membership and event questions, inquiries, and feedback. Provide customers with product, membership, and event information. Processes purchases, membership, service and return transactions at the register in alignment with BP customer service goals. Identifies, researches, and resolves customer issues. Engages with customers, providing assistance with climbing, orientation, and facility offerings.
    CLEANING AND FACILITY MAINTENANCEMaintains a clean, organized, and presentable facility and retail area for members and guests. Maintains and stocks retail area. Performs regular bathroom and facility walkthroughs, immediately remedying instances in need of attention. Maintains customer lost and found area, keeping the area organized and properly labeling lost items. Works with the maintenance team and other staff to perform regular cleaning duties.
    Follows opening and closing cleaning and facility procedures. Other duties as assigned.

    GROUP FACILITATION AND INSTRUCTIONFacilitates check-in, waivers, rental shoes, and facility rules and orientation with groups, birthday parties, and event participants.

    Instructs climbing classes as requested. Participates in individual and group instruction as requested.

    FACILITY SAFETY AND INCIDENT RESPONSEEnsure that all customers using the facility have an active waiver on file and are aware of the rules and regulations of the facility.

    Provides safety to customers through instruction and orientation. Ensures the safety of staff and customers via regular safety walkthroughs. Responds to accidents and incidents following the Safety Manual and Protocol. Administers first aid in accordance with Safety Manual and BP Protocol. Documents incidents through incident report log.
    INTERPERSONAL CONTACTSIt is imperative to maintain excitement about the culture and community at Bouldering Project Salt Lake. Operations Specialists are at the forefront of this aspect of the gym. Operations Specialists are the representative of the community supported by Bouldering Project Salt Lake and must conduct themselves accordingly.

    WORKING CONDITIONS Many duties require the availability to work a flexible schedule based on business needs and events, including evenings and weekends.

    Staff duties often occur before and after operating hours.
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