- Education: High school diploma or equivalent required.
- Licensure: None
- Certification: HDI Desktop Support Technician certification must be obtained within 180 days and maintained while in the role
- Work Experience: One year of customer support experience and 6 months of technical support experience.
- Maintains a high level of security in assigned areas of responsibility, abiding by established policies and procedures.
- Applies fundamental customer support techniques to ensure customer satisfaction.
- Translates customer concerns and technical solutions in system/application issues in an understandable manner and educates customers on the Standard Environment.
- Builds new devices (PCs, laptops, tablets, etc.) to enterprise standards, and ensures all End User devices are secured to Information Security standards.
- Participates in the deployment and troubleshooting of computer systems, mobile devices, patient entertainment systems, multimedia systems, pagers, medication carts, and applications related to core systems.
- Maintains inventory of computer equipment/supplies as new or repaired hardware is received at each facility.
- Creates and monitors Incident and Request tickets internally and with 3rd party contract support vendors within multiple incident ticketing systems.
- Escalates calls to the 3rd level Support only after proper troubleshooting process have proven ineffective and the ticket is properly documented.
- Prioritizes and assigns Support Center cases appropriately and provides customer support and service completion within the priority and case closure standards as agreed to in the departmental Service Level Agreement documentation.
- Interacts with Physicians and Health Care Providers and assist them with Electronic Health Record primary and secondary applications, and other application issues as required.
- Demonstrates cross functional collaborative teamwork.
- Knowledge of Microsoft Office Applications and Windows Operating systems
- Demonstrated exceptional customer service skills and ability to relate to customers' needs and concerns
- Good oral, written, and interpersonal communication skills.
- Able to handle stressful and dynamic work situations while contributing to a positive team environment
- Able to positively and effectively resolve customer concerns in a professional manner
- Analytical and problem-solving abilities
- Reliable transportation is required to travel to any site to support customer needs, which may require securely transporting IT equipment in a privately owned vehicle. Ability to work shifts at various times of the day at different geographic locations with additional on-call and weekend responsibilities.
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Help Desk Support Technician
Found in: Lensa US 4 C2 - 2 days ago
City of Cocoa Florida Cocoa, United StatesUnder the supervision of the Technical Services Supervisor, the Help Desk Support Technician provides first level support to all city employees through the Information Technology (IT) Help Desk. Employee is expected to provide timely and quality serv Support Technician, Help Desk ...
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Help Desk Support Technician
Found in: Lensa US 4 C2 - 3 days ago
City of Cocoa, FL Cocoa, United StatesSalary: $19.84 HourlyLocation : Cocoa, FLJob Type: Full-timeJob Number: 24-065Department: Information TechnologyOpening Date: 04/22/2024Closing Date: 5/7/2024 12:00 AM EasternJOB DESCRIPTION JOB SUMMARY Under the supervision of the Technical Services Supervisor, the Help Desk Sup ...
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Help Desk Support Technician
Found in: Lensa US 4 C2 - 3 days ago
City of Cocoa, FL Cocoa, United StatesSalary: $19.84 Hourly · Location : Cocoa, FL · Job Type: Full-time · Job Number: · Department: Information Technology · Opening Date: 04/22/2024 · Closing Date: 5/7/2024 12:00 AM Eastern · JOB DESCRIPTION · JOB SUMMARY · Under the supervision of the Technical Services Supe ...
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IT Support Technician
Found in: Lensa US 4 C2 - 5 days ago
Rehmann Kennedy Space Center, United StatesWe are seeking a talented IT Support Technician to join our Rehmann IT Service Desk team. The IT Support Technician provides tier 1 technical support to all employees including those working from remote locations. Position reports directly to IT Service Desk Manager. · How You w ...
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IT Support Technician
Found in: Lensa US 4 C2 - 3 days ago
WheelHouse IT Kennedy Space Center, United StatesThe Support Technician is a dynamic and passionate follower of technology that believes in always finding the best way to provide remote and onsite support for PCs, networking equipment, servers, and desktop software for a variety of diverse small, medium-sized and enterprise org ...
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Desktop Support Technician
Found in: Dice One Red US C2 - 2 days ago
By Light Professional IT Services PATRICK SPACE FORCE BASE, FL, United StatesOverview American Communications Solutions and By Light Professional IT Services, together as Full Spectrum Operations (FSO) are hiring dedicated and talented IT professionals under the Eastern Western Operational Communications Services (EWOCS) contract · EWOCS provides reliable ...
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Desktop Technician Support
Found in: Lensa US 4 C2 - 4 days ago
Kinettix Kennedy Space Center, United StatesJob Description: · 1099 Independent Contractor · Length of Contract: 5 Weeks · Exchange Resource Migration needs, five (5) weeks as follows: Onsite training for resources - May 6th May 10th · Onsite migration support May 13th May 17th and May 20th 24th · Onsite final migrati ...
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Desktop Support Technician
Found in: Lensa US 4 C2 - 3 days ago
Apex Systems Kennedy Space Center, United StatesApex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client. Please apply if interested and qualified. Please note that only qualified candidates will be contacted. · Position Details: · Position: IT Support As ...
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Systems Support Technician-Media
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LHH Melbourne, United StatesMedia Systems Support Technician · Part Time (no more than 25 hours per week) for a 6 Month Contract Role Onsite in Melbourne, Florida · Pay Rate: $19-$23/hr · Must Live in the Melbourne, Florida Area · Must be able to work onsite · The Media Systems Support Technician performs a ...
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Media Systems Support Technician
Found in: Lensa US 4 C2 - 2 hours ago
TSR Consulting Melbourne, United StatesAbout TSR: · TSR is a relationship-based, customer-focused IT and technical services staffing company. · For over 40 years TSR, Inc. and its wholly owned subsidiary, TSR Consulting Services, have prospered in the Information Technology staffing business, earning the respect of co ...
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Media Systems Support Technician
Found in: Lensa US 4 C2 - 6 days ago
TSR Consulting Melbourne, United StatesAbout TSR: TSR is a relationship-based, customer-focused IT and technical services staffing company. For over 40 years TSR, Inc. and its wholly owned subsidiary, TSR Consulting Services, have prospered in the Information Technology staffing business, earning the respect of compan ...
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surgical anesthesia support technician
Found in: Careerbuilder One Red US C2 - 1 day ago
Health First Melbourne, FL , USA, United StatesPOSITION SUMMARY · To be fully engaged in providing uncompromised safety, superior quality, memorable patient/customer experiences, and financial stewardship by assisting the nursing and anesthesia team in the care of the surgical patient and efficiency of procedures under the su ...
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Technical Employee
Found in: Orion Innovations US - 4 days ago
Velocity Ventures Cocoa Beach, FL, United States FreelanceIn this position, you will use your technical understanding to ensure that our heat and power generation system runs smoothly from installation to the end of the contract. You will never lose sight of customer service, economic aspects, and the desire to actively contribute to th ...
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Registered Behavior Technician
Found in: Lensa US P 2 C2 - 5 days ago
Hopebridge Rockledge, United StatesWhy You'llLove this Registered Behavior Technician Job Are you driven by a passion to create a meaningful impact on a child's life, with far-reaching effects that transform families and the community? Embark on a rewarding career as a Registered Behavior Technician (RBT) with Hop ...
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Registered Behavior Technician
Found in: ZipRecruiter Test10S US C2 - 2 days ago
hopebridge Rockledge, United StatesJob Description · Job DescriptionWhy You'll Love this Registered Behavior Technician Job · Are you driven by a passion to create a meaningful impact on a child's life, with far-reaching effects that transform families and the community? Embark on a rewarding career as a Register ...
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Registered Behavior Technician
Found in: Ziprecruiter Test15 US C2 - 23 hours ago
Hopebridge Rockledge, United StatesJob Description · Job DescriptionSummaryWhy You'll Love this Registered Behavior Technician Job · Are you driven by a passion to create a meaningful impact on a child's life, with far-reaching effects that transform families and the community? Embark on a rewarding career as a R ...
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Engineering Manager
Found in: Careerbuilder One Red US C2 - 3 days ago
Standex Rockledge, United StatesWhat You'll Do · As a Senior Engineering Manager, you will be a highly trained professional responsible for the oversight of engineering employees as well as technical and engineering processes and programs for Standex. Your duties will include planning and implementing large pro ...
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Janitor and Cleaner
Found in: Lensa US 4 C2 - 4 days ago
Progressive Cleaning Rockledge, United StatesCompany Description Monday - Friday Positions Available · Evening Shifts Starting at 6PM · Part Time or Full Time · Hours a Week · Fixed Schedule · Holiday Pay · We are always looking for awesome people to join our team At Progressive Cleaning, you will work alongside the m ...
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Clinical Nurse Manager
Found in: Lensa US 4 C2 - 3 days ago
IASIS Healthcare Rockledge, United States Full timeClinical Nurse Manager - RN - Full Time DaysClick Here to Apply OnlineJob DescriptionLocation: Rockledge Regional Medical CenterPosted Date: 4/8/2024Job Type: Full TimeDepartment: Ambulatory Care CenterAbout Steward Health CareOver a decade ago, Steward Health Care System emerged ...
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Patient Care Coordinator
Found in: Lensa US 4 C2 - 3 days ago
IASIS Healthcare Rockledge, United States Full timePatient Care Coordinator - RN - Full Time DaysClick Here to Apply OnlineJob DescriptionLocation: Rockledge Regional Medical CenterPosted Date: 4/8/2024Job Type: Full TimeDepartment: Ambulatory Care CenterAbout Steward Health CareOver a decade ago, Steward Health Care System emerg ...
Field Support Technician - Rockledge, United States - APR Consulting
Description
APR Consulting, Inc. has been engaged to identify a Field Support Technician
Location: Rockledge, FL 32955
Position: Field Support Technician
Pay Rate: $24.57/hr
Duration: 13 weeks
Expected Shift: Monday-Friday 8:00 am to 4:30 pm
Candidate will travel to many locations throughout Brevard county and the work locations will change daily. All locations are within Brevard County (usually within a 30-mile radius). Mileage will be paid for transportation between facilities.
Minimum Qualifications:
This particular client is requiring that all new hires show proof of vaccination. However, accommodations may be made for those with disabilities or religious reasons who cannot obtain a vaccine.
Since 1980 APR Consulting, Inc. has provided professional recruiting and contingent workforce solutions to a diverse mix of clients, industries, and skill sets nationwide.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Don't miss out on this amazing opportunity If you feel your experience is the match for this position please apply today and join our team. We look forward to working with you