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- Assist in resolving incidents/service requests submitted via email, phone, or walk up
- Support associate onboard/offboarding processes
- Software and hardware installations/troubleshooting and other related IT Technician functions
- Collaborate with a highly motivated team that strives for World-Class Customer Service
- A willingness to work outside of scheduled hours and travel between offices
- Focus on exceptional customer service
- Excellent oral and written communication skills
- Bachelor's Degree with a major in Information Systems or equivalent experience
- 1-3 years of experience in providing helpdesk support
- A+, Network+ or equivalent certification desired
- Proficient with Windows 11/10/O365 Suite and Android/iOS Mobile
- Ability to prioritize, multi-task and manage multiple requests
- A logical and methodical approach to problem solving
- Ability to clearly communicate technical information to non-technical employees
- Experience with Cherwell Service Management System a plus
IT Support Technician - Kennedy Space Center, United States - Rehmann
Description
We are seeking a talented IT Support Technician to join our Rehmann IT Service Desk team. The IT Support Technician provides tier 1 technical support to all employees including those working from remote locations. Position reports directly to IT Service Desk Manager.
How You will Make an Impact at Rehmann:
If you're here, you're looking for something more. More opportunity, more impact, more purpose. At Rehmann, each and every one of our associates plays a pivotal role in the Firm's success. When you join our team, you can count on exceptional support, encouragement, and guidance from your colleagues and from leadership.
No matter where you want to go in your career, Rehmann can help you get there. Whether you're in the early stages of your professional journey or you're further down your path, we're focused on helping you achieve your goals - whatever they may be. When you join Rehmann, you are part of a culture that Puts People First and aims to help everyone reach their fullest potential. Let us show you all the ways we can Empower Your Purpose.
To learn more about Rehmann, visit:
We Put People First in all that we do. Our associates are our greatest asset and we provide programs and benefits that encourage growth and development and align with their needs and goals. This includes benefits focused on physical and mental health, paid time off for volunteering and diversity-related activities, flexible work arrangements, and more.
When you join Rehmann, you become part of a firm dedicated to helping Empower Your Purpose, whatever it may be.
Rehmann is an Equal Opportunity Employer.
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