Desktop Technician Support - Kennedy Space Center, United States - Kinettix

Description

Job Description:

1099 Independent Contractor

Length of Contract: 5 Weeks

Exchange Resource Migration needs, five (5) weeks as follows:

• Onsite training for resources - May 6th May 10th
• Onsite migration support May 13th May 17th and May 20th 24th
• Onsite final migration efforts and cleanup May 27th 31st and June 3rd 7th

The schedule would be Monday to Friday 7 am - 3 pm for the migrations. Training would be Monday to Friday as well.

Primary post-migration support for Microsoft 365

TechnicalSkills

• Troubleshooting and support experience with Windows Client issues and Windows authentication.
• Troubleshooting and support experience with Outlook Client issues.
• General knowledge of email systems. Specific knowledge of Office 365 Exchange Online.
• General troubleshooting skills for client connectivity, networking, and security.
• General troubleshooting skills for Microsoft Authenticator.
• Shows respect to end users and is empathetic.
• Proficient listening skills.
• Proficient problem solver - the ability to anticipate end-user needs and address or escalate as needed.
• Manages one's own time effectively.
• Comfortable working as part of a team; sharing in the creation and completion of deliverables.

Customer Service Skills

• Shows respect to end users and is empathetic.
• Proficient listening skills.
• Proficient problem solver - the ability to anticipate end-user needs and address or escalate as needed.
• Manages one's own time effectively.
• Comfortable working as part of a team; sharing in the creation and completion of deliverables.

Additional Information

• Engagement is onsite in Orlando, FL: 6003 Pershing Avenue, Orlando FL. Two additional locations close to the primary site.
• Technicians will be part of the team led by a Customer Project Manager.
• The role does not require bi-lingual capabilities.

Requirements

• Pass the background check.
• Negative drug test.
• US Citizen.