- Medical, Dental, Vision, Life Insurance, and Long Term Disability 11 Paid Holidays per year
- Vacation & Sick Time
- Complimentary Health Clinic
- Retirement
- Discounts, Wellness Benefits, and much more01 Do you possess a high school diploma or GED certificate? Yes No 02 Do you possess CompTIA A+ certification and/or CompTIA Network+ certification with a minimum of one (1) year of work experience or an equivalent combination of education, training, and experience? Yes No 03 Do you possess a valid current State of Florida driver's license or are you able to acquire one within 45 days of hire? Yes No Required Question
Help Desk Support Technician - Cocoa, United States - City of Cocoa, FL
Description
Salary:
$19.84 HourlyLocation : Cocoa, FL
Job Type:
Full-time
Job Number: 24-065Department: Information Technology
Opening Date: 04/22/2024
Closing Date: 5/7/2024 12:00 AM EasternJOB DESCRIPTION JOB SUMMARY Under the supervision of the Technical Services Supervisor, the Help Desk Support Technician provides first level support to all city employees through the Information Technology (IT) Help Desk.
Employee is expected to provide timely and quality service and support to end-users requiring assistance with IT services. IT Services include professional and technical work in telecommunications, computer networking, PC Hardware, and enterprise desktop applications. Work is performed via telephone, email, remote desktop software, and Help Desk application.The Help Desk Support Technician will analyze computer problems, implement solutions, train end-users, document incidents, and perform other tasks to support city staff.
Employee is expected to have strong written and verbal communication skills in order to effectively communicate between various users and IT staff, contractors, and vendors.
ESSENTIAL JOB FUNCTIONS Performs question/problem diagnosis and guides users through step-by-step solutions in a call center environment.Researches problems and solutions using Help Desk knowledge base and other available resources.
Assists IT staff in deployment, maintenance, support, and end-user training for enterprise desktop applications.
Maintains hardware and software inventory database, provides reports and updates documentation as required. Provides desktop and mobile hardware and software support for all City of Cocoa employees and Elected Officials.
Provides technical support for City Council Meetings (after-hours) and operates audio/visual equipment for video production during Council meetings.
Mission Essential Employees may be required to work during a declared or undeclared emergency. Overtime work may be required from time-to-time.
Performs duties as assigned/necessary which are related, or logical in assignment to the position.
KNOWLEDGE, SKILLS AND ABILITIES Knowledge, Skills and Abilities:
General knowledge of personal computer technology including desktops and mobile devices.
Basic knowledge of Microsoft Windows, enterprise desktop applications, computer networking, printer configuration, file sharing, email and use of the Internet/intranet.
Skill in basic troubleshooting and problem solving relating to desktop operations.Skill in providing exceptional customer service and technical support to end users.
Ability to exercise tact and courtesy and work patiently with end users of all skill levels in training and problem solving.
Ability to communicate clearly, and interact with all levels of employees and officials, accurately and concisely through oral and in written presentations.
Ability to organize work, establishes priorities, meet established deadlines, and follow up on assignments with a minimum of direction.Ability to have a positive team-management attitude.
EDUCATION AND EXPERIENCEEducation and Experience:
CompTIA A+ certification and/or CompTIA Network+ certification with a minimum of one (1) year work experience or an equivalent combination of education, training, and experience
Special Qualifications:
For positions requiring the operation of City vehicles, must possess a valid current Florida driver's license, or be able to acquire one within 45 days of hire.
ESSENTIAL PHYSICAL SKILLS The work is generally light and may require exerting up to 45 pounds of force occasionally, and up to 15 pounds frequently to move objects.
Additionally, the following physical abilities are required:
Crawling:
Moving about on hands and knees or hands and feet
Crouching:
Ability to bend the body downward and forward by bending leg and spine
Feeling:
Ability to perceive attributes of objects by touch
Dexterity:
Primarily with fingers, as in picking, pinching, or typing
Grasping:
Applying pressure to an object with the fingers and palm
Handling:
Picking, holding, or otherwise working, primarily with the whole hand
Hearing:
Ability to hear and understand at normal speaking levels with or without correction
Kneeling:
Bending legs at knee to come to a rest on knee or knees
Lifting:
Ability to frequently lift and move objects
Mental Acuity:
Ability to make rational decisions
Pulling / Pushing:
Ability to occasionally move objects up to 45 pounds
Reaching:
Ability to extend hand(s) and arm(s) in any direction
Repetitive Motion:
Substantial movements (motions) of the wrist, hands, and/or fingers
Speaking / Talking:
Ability to communicate clearly, accurately and concisely through speech
Standing:
Particularly for sustained periods of time
Stooping:
Ability to frequently bend the body downward and forward by bending spine at the waist
Visual Acuity:
Ability to perform activities such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and/or extensive reading, operating motor vehicles; including color, depth perception, and field vision
Walking:
Ability to move about on foot to accomplish tasks and moving from one work site to another.
WORK ENVIRONMENT Work is performed in a dynamic environment that requires the ability to be sensitive to change and responsive to changing goals, priorities, and needs.