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Rolling Meadows

    Field Service Technician-Mechanical - Rolling Meadows, United States - Sterling Engineering Inc.

    Sterling Engineering Inc.
    Sterling Engineering Inc. Rolling Meadows, United States

    1 week ago

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    Description

    Job Description

    Job DescriptionOverview:
    As a skilled technician, you'll have the opportunity to troubleshoot and maintain cutting-edge mechanical and electrical equipment at customer facilities. This dynamic role offers a unique blend of hands-on technical work, customer interaction, and travel opportunities, making it an ideal choice for those seeking a challenging and rewarding career.
    Pay: $25-$35/hr
    Travel bonus: $50/day for more than 4 hours at a customer's facility and required to remain overnight, additional bonus for international travel

    Job Responsibilities:
    • Diagnose and resolve technical issues with mechanical and electrical equipment at customer sites, ensuring efficient operations.
    • Provide remote support by troubleshooting and resolving service requirements over the phone.
    • Collaborate with suppliers to address technical challenges and find effective solutions.
    • Travel domestically and internationally to customer locations, ensuring timely and effective service delivery.
    • Conduct thorough assessments and make recommendations for repairs or replacements as needed.
    • Adhere to customer plant and safety regulations while on-site, ensuring a safe working environment.
    • Document service activities in detailed reports, ensuring accurate record-keeping and follow-up.
    • Maintain open communication with customers, conducting follow-up calls to verify issue resolution or schedule future support.
    • Facilitate warranty and non-warranty claims with customers, ensuring a smooth and efficient process.
    • Stay up-to-date with current products and equipment, continuously expanding your technical knowledge.
    • Be available for on-call rotations, ensuring prompt response to customer needs.
    • Assist other department staff and take on temporary or permanent assignments as defined by the manager.
    Requirements:
    • High school diploma or equivalent, with additional training in tooling, manufacturing, or tool and die preferred.
    • 3-6 years of hands-on experience in a mechanical/electrical environment.
    • Ability to work in a multi-disciplined engineering environment, often under pressure.
    • Proficiency in reading drawings, reference manuals, and assembly system instruction guides.
    • Ability to quickly learn and understand complex assemblies and components.
    • Excellent interpersonal and commercial skills.
    • Eligibility and willingness to travel domestically and internationally within 30 days of hire.

    #inAuto
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