- Provide enterprise level technical and functional support for the Ivanti Neurons for IT Service Management (ITSM) and Ivanti Endpoint Management solutions.
- Collaborate with customers and team to elicit and document functional requirements.
- Contribute to the enhancement, customization, and configuration of the Ivanti product based on the customers' requirements.
- Adhere to the team's SDLC process (design, development, testing, debugging, and deployment).
- Collaborate with the team using an Agile framework.
- Contribute to the continuous improvement of the Ivanti products.
- Provide system administration by monitoring system performance, server stability and performing system configuration, maintenance and repair as needed.
- Ensure optimal application front-end performance, develop queries and reports.
- Ensure customer and team communication is timely, maintained, and appropriate.
- Contribute to high-visibility or mission critical aspects of a given program and perform all functional duties independently.
- May oversee the efforts of less senior team members and/or be responsible for the efforts of all team members assigned to a specific job.
- Ability to obtain and maintain a DoD Secret Clearance.
- Security+ Certification (ability to obtain within 30 days of hire if the candidate does not already possess).
- OS Certifications (ability to obtain within 30 days of hire if the candidate does not already possess).
- Over ten (10) years of experience performing work related to skills listed below:
- Experience supporting IT Service Management tools such as Ivanti Service Manager/Service Desk, Cherwell, BMC Remedy/Helix, ServiceNow, or Axios.
- Understanding of database and server technologies, internet and network technologies.
- Experience with Business Object components including lists, forms and layouts.
- Experience with configuring Pick Lists Managing Counters Expressions.
- Experience with Business Objects and Relationships.
- Experience managing system settings and application logs.
- Experience with importing and exporting data, searching, and reporting, establishing workflows.
- Experience with dashboards.
- Experience with Windows Server and Desktop administration.
- Experience in IT with an emphasis on customer support.
- Confident user of Microsoft Windows and common applications (Word, Excel etc.).
- Knowledge of Ivanti and On Preism
- Knowledge of ITSM, CMDB and ITIL business processes
- Experience troubleshooting Microsoft Internet Information Services (IIS) and associated protocols.
- Knowledgeable with Scrum
- Experience with Active Directory, Group Policy, and User Profiles
- Experience with SQL Database.
- SQL and IIS experience.
- Experience with troubleshooting Networking issues.
- Strong troubleshooting/root cause isolation skills.
- Familiarity with AWS, Azure, and VMWare.
- Experience providing SaaS support is desirable.
- Exposure to Microsoft Windows internals (registry, drivers, config, group policies etc).
- Knowledge of Microsoft Windows server and client OS administration.
- Microsoft Certified Professional (MCP, MCSA, MCSE or MCDBA).
- Associate degree plus four (4) years of additional work experience.
- High School diploma or GED, with formal IT-related trade school training (i.e. IT related post-secondary, non-degreed award /certificate program, industry recognized certifications and commercially available training programs) and 6 years additional work experience.
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ITSM Application Administration/Configuration Analyst - Patuxent River, United States - PSI Pax
Description
PSI Pax, Inc. has an exciting opportunity for an ITSM Application Administration/Configuration Analyst - Remote to support our government customers in Patuxent, River MD and Remotely.
Duties & Responsibilities:
The ITSM Application Administration/Configuration Analyst will be responsible for the follow:
Ivanti Neurons for ITSM - Administrator Certification
Education Requirements:
Bachelor's Degree in Information Technology with ten (10) years of relevant work experience
Educational substitutions as follows:
PSI Pax, Inc. is an E-Verify Participant