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    Business Process Consultant - Richmond, United States - Nodel

    Nodel
    Nodel Richmond, United States

    3 weeks ago

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    Description
    Job Description

    Job Description

    Business Process Consultant

    Location:
    Dulles, VA

    Must have Public Trust Clearance
    Node is supporting a U.S.

    Government customer on a large mission-critical development and sustainment program to design, build, deliver, and operate a network operations environment including introducing new cyber capabilities to address emerging threats.

    Node is seeking a

    Business Process Consultant


    to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.


    Responsibilities:

    • Lead & collaborate with customers in their efforts to take advantage of the ServiceNow platform to improve their ITSM and ITIL processes
    • Be a key member of an overall engagement team focused on delivering customer outcomes
    • Lead customer design workshops
    • Guiding customers in defining and refining business requirements for functional aspects of the solution
    • Drafting user stories, their acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them
    • Managing and communicating ITSM process and business requirements to the delivery team to ensure that the proposed solutions meet customer expectations
    • Contribute towards continuous improvement of leading practices
    • Growing and mentoring other members of ServiceNow and the partner ecosystem
    Requirements

    Required Skills:

    • Must be a US Citizen
    • Must be able to obtain DHS program suitability prior to starting employment
    • Must be able to obtain a TS/SCI Clearance
    6+ years of directly relevant experience


    2+ years of experience with the ServiceNow platform supporting ITSM and ITIL process flow development and tuning



    Significant consulting experience within complex, global organizations with the ability to influence and consult in an ITIL / ITSM Services environment.


    Experience in defining and deploying future-state ITSM processes and in identifying solutions from a people, process, and technology perspective


    Excellent communication and presentation skills


    Experience in analyzing and recommending ITSM strategies based on business priorities


    Excellent interpersonal skills, customer-centric attitude, and experience working with a diverse team


    Strong problem-solving and analytical skills with an aptitude and passion for learning new technologies


    Familiarity with the ServiceNow platform, including the development of customizations beyond out-of-box


    Strong documentation and technical writing experience.

    Desired Skills:

    Experience with Scaled Agile Framework (SAFe) knowledge and experience


    Experience with collaboration tools including MS Teams, MS Outlook, MS SharePoint, Atlassian Jira, Atlassian Confluence, and Atlassian Jira Align

    Required Education:
    Bachelor's degree in Systems Engineering, Computer Science, Information Systems, or related technical field. Two years of related work experience may be substituted for each year of degree-level education.

    Desired Certifications:

    Agile software development methodology certification (e.g. SCRUM Master)

    Company Overview:
    Node.
    Digital is an independent Digital Automation & Cognitive Engineering company that integrates best-of-breed technologies to accelerate business impact.

    Our Core Values help us in our mission


    They include:

    OUR CORE VALUES
    Identifying the~RIGHT PEOPLE~and developing them to their full capabilities
    Our customer's "Mission" is our "Mission". Our~MISSION FIRST~approach is designed to keep our customers fully engaged while becoming their trusted partner
    We believe

    in~SIMPLIFYING~complex

    problems with a relentless focus on agile delivery excellence
    Our mantra is " ~Simple*Secure*Speed~ " in the delivery of innovative services and solutions.
    Benefits
    We are proud to offer competitive compensation and benefits packages to include:

    Medical
    Dental
    Vision
    Basic Life
    Long-Term Disability
    Health Saving Account
    401K
    Three weeks of PTO
    10 Paid Holidays
    Pre-Approved Online Training

    #J-18808-Ljbffr
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