- Lead & collaborate with customers in their efforts to take advantage of the ServiceNow platform to improve their ITSM and ITIL processes
- Be a key member of an overall engagement team focused on delivering customer outcomes
- Lead customer design workshops
- Guiding customers in defining and refining business requirements for functional aspects of the solution
- Drafting user stories, their acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them
- Managing and communicating ITSM process and business requirements to the delivery team to ensure that the proposed solutions meet customer expectations
- Contribute towards continuous improvement of leading practices
- Growing and mentoring other members of ServiceNow and the partner ecosystem
- Must be a US Citizen
- Must be able to obtain DHS program suitability prior to starting employment
- Must be able to obtain a TS/SCI Clearance
- 2+ years of experience with the ServiceNow platform supporting ITSM and ITIL process flow development and tuning
- Experience in defining and deploying future-state ITSM processes and in identifying solutions from a people, process, and technology perspective
- Excellent communication and presentation skills
- Experience in analyzing and recommending ITSM strategies based on business priorities
- Excellent interpersonal skills, customer-centric attitude, and experience working with a diverse team
- Strong problem-solving and analytical skills with an aptitude and passion for learning new technologies
- Familiarity with the ServiceNow platform, including the development of customizations beyond out-of-box
- Strong documentation and technical writing experience.
- Experience with Scaled Agile Framework (SAFe) knowledge and experience
- Experience with collaboration tools including MS Teams, MS Outlook, MS SharePoint, Atlassian Jira, Atlassian Confluence, and Atlassian Jira Align
- Agile software development methodology certification (e.g. SCRUM Master)
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Laurel Health Care Company Richmond, United States Full timeAre you are you a Registered Nurse (RN) who is passionate about MDS? When you join Ciena Health Care Company as a Clinical Resource Specialist, you will share your expertise with the MDS nurses in several facilities. In this role, you will audit and evaluate Medicare compliance a ...
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Allen Allen Allen & Allen Richmond, United StatesAre you looking to work with a legal team that values relationships both with clients and employees? Would you like to work in a firm that believes in work life balance and offers outstanding benefits, including employer paid healthcare, generous compensation, a 401K plan with ma ...
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Ker Infotech Richmond, United StatesThe Project Manager will manage all tasks and aspects throughout the project lifecycle to ensure they are completed on time and within scope and budget. Define, document, and manage project scope, schedule, and budget. Develop project charter and work plan, tracking budget and sc ...
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Business Process Consultant - Richmond, United States - Nodel
Description
Business Process ConsultantLocation:
Dulles, VA
Must have Public Trust Clearance
Node is supporting a U.S.
Government customer on a large mission-critical development and sustainment program to design, build, deliver, and operate a network operations environment including introducing new cyber capabilities to address emerging threats.
Node is seeking aBusiness Process Consultant
to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.
Responsibilities:
Required Skills:
Significant consulting experience within complex, global organizations with the ability to influence and consult in an ITIL / ITSM Services environment.
Desired Skills:
Required Education:
Bachelor's degree in Systems Engineering, Computer Science, Information Systems, or related technical field. Two years of related work experience may be substituted for each year of degree-level education.
Desired Certifications:
Company Overview:
Node.
Digital is an independent Digital Automation & Cognitive Engineering company that integrates best-of-breed technologies to accelerate business impact.
Our Core Values help us in our mission
They include:
OUR CORE VALUES
Identifying the~RIGHT PEOPLE~and developing them to their full capabilities
Our customer's "Mission" is our "Mission". Our~MISSION FIRST~approach is designed to keep our customers fully engaged while becoming their trusted partner
We believe in~SIMPLIFYING~complex problems with a relentless focus on agile delivery excellence
Our mantra is "~Simple*Secure*Speed~" in the delivery of innovative services and solutions.
Benefits
We are proud to offer competitive compensation and benefits packages to include:
Medical
Dental
Vision
Basic Life
Long-Term Disability
Health Saving Account
401K
Three weeks of PTO
10 Paid Holidays
Pre-Approved Online Training
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