Jobs
>
Pompano Beach

    Pharmaceutical Administrative Assistant/Patient Resource Coordinator - Pompano Beach, United States - Tri-Source Pharma

    Tri-Source Pharma
    Tri-Source Pharma Pompano Beach, United States

    5 days ago

    Default job background
    Description

    Job Description

    Job DescriptionJOB DESCRIPTION

    Title: Pharmaceutical Administrative Assistant/Patient Resource Coordinator
    Classification: Exempt
    Reports to: Director of Operations

    Summary:
    The incumbent typically works at a high degree of independence and uses initiative to carry out regular assignments in accordance with established policies and procedures. Responsible for assisting the Director of Operations and Chief Commercial Officer with customer management, product affair inquiries, order processing, and for establishing and maintaining positive successful relationships with patients and healthcare providers on behalf of the company.

    Essential Functions:
    Core duties and responsibility include the following. Other duties may be assigned.
    • Ensures transparent communication and a high caliber of customer service for all relevant stakeholders of NextSource Patient Assistance Program (PAP) which include but are not limited to: answers all incoming PAP calls promptly; guides and facilitates hospitals/prescribers, pharmacies, and patients with enrollment details and guidelines; obtains and enters all necessary data in internal system; conducts outbound calls to patient/pharmacy and or providers as needed; escalates issues/concerns to Director of Operations and Chief Compliance Officer as needed
    • Assists in order entry into the database, handles freight complexities, reviews daily shipment log, manages customer returns and customer service issues.
    • Documents and reports all inbound product affair inquiries
    • Liaisons with dispensing pharmacy for order fulfillment, patient enrollment, and program management details
    • Establish and maintain professional relationships with targeted primary care physician groups to maximize new business opportunities
    • Exercise good judgment and discretion when addressing the complexities of the free drug program
    • Maintains accurate records for each customer in NetSuite ERP System
    • Ability to build rapport and relationships with healthcare professionals and office staff falling in and outside of the PAP
    • Engage in meaningful dialogue that addresses the needs of the health provider and patient
    • Interacts with high-level executives and handles confidential or business-sensitive information.
    • Document customer interactions and feedback to contribute to a continuous improvement environment
    • Provides general administrative support for Director and Chief level positions as required.
    • Responsible for following sales orders through the process from entry to shipping to provide customers with accurate updates and status of their order
    • Ensures compliance with all HIPAA, OSHA, and other federal, state, and local regulations.
    • Participates in meetings, training, and in-service education, as required.

    Qualifications:
    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    • Exceptional customer service skills, serving patient/providers needs over the phone.
    • HIPPA Certified preferred (Must be willing to receive certification upon being hired)
    • Accurate and efficient data entry
    • Ability to communicate effectively in both oral and written form
    Education and Experience
    • Bachelor's degree in Science or Business
    • 1-3 years administrative/customer service experience in healthcare, pharmaceutical manufacturing, or distribution environment

    Language Ability:
    Must have good communication skills in English including oral and written. Ability to read, analyze, and interpret instructions written in English. Ability to effectively present information in English during a one-on one and small group situations to customers, clients and other employees of the organization.

    Math Ability:
    Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

    Reasoning Ability:
    Ability to handle difficult and stressful situations, while maintaining a professional and composed demeanor.

    Computer Skills:
    Excellent computer skills required.
    Previous experience with a CRM and MS Office system preferred.

    Supervisory Responsibility
    This position has no direct supervisory responsibilities; but does serve as a coach and mentor for other team members within the department.

    Work Environment
    The work environment characteristic described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Physical Demands
    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
    While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
    Must be able to pick up items weighing less than 5 lbs (phone, office supplies).

    Travel
    This position has zero travel requirement.

    Powered by JazzHR

    Xo24Oehu60

  • Cosmetic Solutions

    Human Resource Coordinator

    1 week ago

    Cosmetic Solutions Boca Raton, United States

    **Who we are**: · Cosmetic Solutions is a leader in the development and manufacturing of scientifically proven, innovative personal care products. With a focus on, face, body, hair, OTC, and professional use formulations, we create some of the most cost effective, high quality an ...

  • RECLAMATION CENTER

    Human Resources Coordinator

    6 days ago

    RECLAMATION CENTER Fort Lauderdale, United States

    **Job Type**: Part-time · Pay: $ $20.47 per hour · Expected hours: 27.30 per week · **Benefits**: · - 401(k) · - 401(k) matching · - Dental insurance · - Health insurance · - Life insurance · - Paid time off · - Retirement plan · - Tuition reimbursement · - Vision insurance · **E ...

  • Butterfly Effects

    Human Resources Coordinator

    1 week ago

    Butterfly Effects Deerfield Beach, United States

    Human Resources Coordinator · POSITION OVERVIEW: · The Human Resources Coordinator provides assistance for our HR Team through the use of dedicated HR and company systems including BambooHR, Applicant Tracking System, ADP, CentralReach, and others. Focused on a culture of servic ...

  • Butterfly Effects

    Human Resources Coordinator

    1 week ago

    Butterfly Effects Deerfield Beach, United States

    Job Description · Job DescriptionHuman Resources Coordinator · POSITION OVERVIEW: · The Human Resources Coordinator provides assistance for our HR Team through the use of dedicated HR and company systems including BambooHR, Applicant Tracking System, ADP, CentralReach, and other ...

  • Carnival Cruise Line

    Human Resources Coordinator

    1 week ago

    Carnival Cruise Line Fort Lauderdale, United States

    Job Description · One of the best-known names in cruising, Princess is the world's leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience oth ...

  • Marriott Hotels & Resorts

    Human Resources Coordinator

    2 days ago

    Marriott Hotels & Resorts Fort Lauderdale, United States

    Job Number Job Category Human Resources Location W Fort Lauderdale, 401 North Fort Lauderdale Beach Boulevard, Fort Lauderdale, Florida, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Managem Human Resource, Coordinator, Hotel · ...

  • Carnival Corporation & plc

    Human Resources Coordinator

    1 week ago

    Carnival Corporation & plc Fort Lauderdale, United States

    Job Description · Oneof the best-known names in cruising, Princess is the world's leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests theMedallionClass experience others ...

  • Carnival Cruise Line

    Human Resources Coordinator

    1 week ago

    Carnival Cruise Line Fort Lauderdale, United States

    Job Description · One of the best-known names in cruising, Princess is the worlds leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience oth ...

  • Carnival Cruise Line

    Human Resources Coordinator

    3 days ago

    Carnival Cruise Line Fort Lauderdale, United States

    **Job Description** · One of the best-known names in cruising, Princess is the worlds leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience ...

  • Carnival Corporation

    Human Resources Coordinator

    1 week ago

    Carnival Corporation Fort Lauderdale, United States

    Job Description · Oneof the best-known names in cruising, Princess is the world's leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests theMedallionClass experience other ...

  • 919 Marketing

    Human Resources Coordinator

    5 days ago

    919 Marketing Fort Lauderdale, United States

    Job Description · Job Description Salary: 55K+ DOE · HR Coordinator (Total Rewards) · What to expect · The HR Coordinator (Total Rewards) is the ally in the trenches of the day to day at the agency. They will focus strongly on ensuring the people support function runs smoothly ...

  • Carnival Corporation & plc

    Human Resources Coordinator

    1 week ago

    Carnival Corporation & plc Fort Lauderdale, United States

    Job DescriptionOneof the best-known names in cruising, Princess is the worlds leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests theMedallionClass experience others sim ...

  • NetSearch Direct

    Human Resources Coordinator

    12 hours ago

    NetSearch Direct Fort Lauderdale, United States

    HR Coordinator (Total Rewards) · What to expect · The HR Coordinator (Total Rewards) is the ally in the trenches of the day to day at the agency. They will focus strongly on ensuring the people support function runs smoothly and employees are provided real time, helpful, and ed ...

  • Marriott International Inc

    Human Resources Coordinator

    3 days ago

    Marriott International Inc Fort Lauderdale, United States

    Job Number · Job Category Human Resources · Location W Fort Lauderdale, 401 North Fort Lauderdale Beach Boulevard, Fort Lauderdale, Florida, United States VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Non-Management · Human Resource ...

  • The Judge Group

    Human Resources Coordinator

    1 week ago

    The Judge Group Boca Raton, United States

    Currently seeking a HR Coordinator for a fantastic client in the Boca Raton, FL area Please see details below: · This will be a hybrid role - 3 days in office. · This job will have the following responsibilities: · Assist with internal and external ER/HR related inquiries or r ...

  • Russell Tobin

    Human Resources Coordinator

    2 weeks ago

    Russell Tobin Boca Raton, United States

    A global biotechnology company is looking to hire a contract Human Resources Coordinator · Pay: $20-27/hour depending on experience · Contract: 6 Months · Location: Boca Raton, FL · Responsibilities: · Assist with internal and external ER/HR-related inquiries or requests. · Ass ...

  • The Judge Group

    Human Resources Coordinator

    1 week ago

    The Judge Group Boca Raton, United States

    Currently seeking a · HR Coordinator · for a fantastic client in the · Boca Raton, FL · area Please see details below: · This will be a hybrid role - 3 days in office. · This job will have the following responsibilities: · Assist with internal and external ER/HR related inq ...

  • 919 Marketing

    Human Resources Coordinator

    4 days ago

    919 Marketing Fort Lauderdale, United States

    Job Description · Job DescriptionSalary: 55K+ DOE · HR Coordinator (Total Rewards) · What to expect · The HR Coordinator (Total Rewards) is the ally in the trenches of the day to day at the agency. They will focus strongly on ensuring the people support function runs smoothly an ...

  • Russell Tobin

    Human Resources Coordinator

    2 weeks ago

    Russell Tobin Boca Raton, United States

    A global biotechnology company is looking to hire a contract Human Resources Coordinator · Pay: $20-27/hour depending on experience · Contract: 6 Months · Location: Boca Raton, FL · Responsibilities: · Assist with internal and external ER/HR-related inquiries or requests. · Ass ...

  • Russell Tobin

    Human Resources Coordinator

    2 weeks ago

    Russell Tobin Boca Raton, United States

    A global biotechnology company is looking to hire a contract Human Resources CoordinatorPay: $20-27/hour depending on experienceContract: 6 MonthsLocation: Boca Raton, FLResponsibilities:Assist with internal and external ER/HR-related inquiries or requests.Assist the Employee Rel ...