Production Support Engineer - Silver Spring, United States - Leidos

Leidos Silver Spring, United States

3 weeks ago

Description

Leidos has an exciting opening for you as our next D3P

Lead Production Support Engineer

supporting DIA-NMEC under our 10-year DOMEX Technology Platform (DTP) contract.

Have impact as part of a mission focused, solutions oriented, and adaptive team that values innovation, collaboration, and professional development.

As the D3P Lead Product Support Engineer, you will be responsible for sustaining the application, operating system, and data layers for the DOMEX Data Discovery Platform (D3P) as well as the physical storage and virtualization layers.

This entails working in a dynamic environment encompassing a hybrid data center model and multiple network enclaves that supporting the complex D3P system and subsystem components, delivering uninterrupted service and optimizing performance tuning.

You will bring experience and technical leadership collaborating with on-prem and cloud-based systems across a matrixed team as well as hands-on expertise in managing virtualized systems.

While the work is primarily conducted on-site at our client location in Bethesda, MD, some tasks may be performed remotely.

Percentage of remote work will vary based on client requirements/deliverables.
As a senior member of the team, you will work closely with Systems Engineers, Software Engineers, Architects as well as Government counterparts to ensure the sustainability of future systems and will support key tasks such as:
Production system support and troubleshooting (infrastructure)

System Analysis and Engineering

System Architecture and design support

Concept of Operations Formulation

System Integration

System & Operations Performance Analysis

Decision Analysis and Resolution

Contribute to the hands-on PROD system tier-3 level support, troubleshooting, and resolution

Fostering an environment of collaboration with the different team members in the goal of providing quality service and product to our customer.

You are rigorous while having the ability to work well with people from different disciplines with varying degrees of technical experience.

You bring enthusiasm, initiative, solutions/ideas, technical and leadership experience meeting the following qualification s:

Bachelor's Degree in an engineering field from an accredited university or an equivalent of 20 years of prior relevant experience

Must possess an Active TS/SCI with ability to obtain and maintain TS/SCI with Polygraph.

Experience with hands-on troubleshooting and repairing hardware and software systems

Operating and monitoring complex IT systems and subsystems

Experience working within technology platforms such as ElasticSearch, Kubernetes cluster, storage systems, etc. and writing code/scripts

Hands-on experience with network management; VMware; GPU and high-level computing; AWS; Microsoft, Linux, and Ubuntu OS management;

Experience with data processing pipelines

Security+ certification.

Note:
you will need to obtain PUA as part of fulfilling the role

Experience managing tools, authentication/authorization mechanisms, and software deployed across multiple domains

Experience developing continuity of operations plans and minimizing restoration timelines

Experience leading technical efforts, taking initiative on developing solutions, and leaning forward on addressing challenges and obstacles.

In addition, you have a deep understanding of the following:
Strong understanding of cloud-based systems

System, database, data stores, and network administration and optimization

Multi-domain/cross domain architectures

Operational and mission support systems

Cybersecurity implementation in the IT environment

Development and collection of performance metrics, including KPIs

You will wow us even more if you have some of these:
Scaled Agile Framework certification (SAFe Agilist or other)

Experience supporting DIA/NMEC

ITIL experience and certification

Original Posting Date:

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:
Pay Range $122, $220,900.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary.

Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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