Application Support Engineer - Beltsville, United States - District Photo

District Photo Beltsville, United States

3 weeks ago

Description

At District Photo, our employees are the heart of our company. We are seeking an Application Support Engineer to join our dynamic IT team.

Job Overview

Provide first and second-level technical support for applications, resolving issues promptly and efficiently.
Collaborate with end-users to understand and troubleshoot software-related problems.
Log, track, and manage support incidents using our ticketing system, prioritizing and escalating as necessary.
Install, configure, and maintain software applications and related infrastructure.
Collaborate with cross-functional teams to improve application performance and user experience.
Conduct system testing and troubleshoot issues to ensure optimal performance.
Create and maintain detailed documentation on common issues, solutions, and procedures.
Participate in on-call rotation and seasonal extended schedule to provide 24/7 support as needed.
Proactively identify opportunities for process improvements and automation.
Serve as main technical contact for internal and external customers.

Benefits

401K, paid vacation, paid holidays, sick and safe leave, life insurance, medical, dental, vision, and short/long term disability benefits.

Culture

At DPI, our success is powered by our people and its client's satisfaction ratings. Our culture allows employees to be engaged, empowered, and rewarded.

We are a diverse and inclusive company who seeks to expand our brand by hiring collaborative individuals who think outside of the box.

We are committed to providing a safe and healthy workplace for all of our employees and visitors. Check us out,

Requirements

.Bachelor's degree in Computer Science, Information Technology, or a related field.
Proven experience in application support or a related technical support role.
Strong knowledge of software applications, troubleshooting methodologies, and technical problem-solving skills.
Familiarity with database management systems and understanding of SQL queries.
Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint).
Knowledge of analytics and reporting software. e.g.(Qlik, PowerBi, or Tableau)
Familiarity with ticketing systems and project management software. e.g. (JIRA, , etc.)
Familiarity with version control and software development tools. e.g. (GitHub, Visual Studio, JetBrain)
Excellent communication skills, both written and verbal.
Ability to work independently and collaboratively in a team-oriented environment.

District Photo Inc.

Founded in 1949 by Melvin Cohen as a small black & white photo lab, the business grew during the last half of the 20th century into a large wholesale photofinishing lab serving mid-Atlantic retailers and a national mail order film business.

In the late 1990's under Neil Cohen's leadership, DPI acquired a photo business in the UK and has transitioned from a mid-Atlantic film developing lab to multiple state-of-the-art digital labs shipping millions of photos worldwide every day.

Today, District is one of the largest variable data printing companies in the world as their facilities comprise over a million square feet of manufacturing space with a global reach that sets them apart in the digital printing market.

With 7 production fulfillment facilities located in the United States (MD, PA, KY, AZ), England, the Czech Republic & Australia, District Photo is the leader in creating photo-based products as they deliver millions of prints, greeting cards, books, calendars, blankets, mugs, and other gift items yearly.

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