Senior Support Engineer - Silver Spring, United States - American Nurses Association

American Nurses Association Silver Spring, United States

3 weeks ago

Description

Career Title

:

Senior Support Engineer

Department

:

Information Technology

Salary Hiring Range

:

$95,000-115,000 annually (paid bi-weekly)

NOTE:
Competitive salary commensurate with experience

FLSA:
Exempt

Note:

Union dues are 1.44% of your bi-weekly paycheck
Career Summary

:

The Senior Support Engineer is a member of the Enterprise Services team who is a subject matter expert on ANAs ITSM business process and IT polices.

Staff members are accountable for providing support for the Association's technology hardware and software.

This position will lead Enterprise Services team members in tasking and guide in adherence to approved policy and processes via the ITSM.

The IT Support Engineer Team Lead will assist in maintaining ANA's ITSM, Enterprise Service Assets, and the general health of ANA's IT environment.

Responsibilities also include researching, developing, and implementing ANA's key collaboration environment based on business and technical requirements.
Key Responsibilities:

The Senior Support Engineer accountable for on-site and remote technical support and training for the Association's workstation collaboration and file sharing environments (e.g. Microsoft 365, Teams, Adobe Connect, One Drive, ShareFile).

Lead resource and subject matter expert in support of the ITSM and its associated business processes and resources as aligned with ANA SLA's and KPI's.

Lead reporting of monthly metrics and trends review on individual, team, Enterprise Services assets, and organization so to make recommendations on business improvements.

Perform other duties as assigned.
Education

:

Bachelor's Degree and seven (7) years specific IT-support experience OR ten (10) years IT-specific support and operations experience.

Related Work Experience
:

5+ years implementing and supporting workstation collaboration and file sharing environments.
5+ years of experience in implementing and supporting Microsoft Windows (ver. 10 & 11) Operating System environments.
3+ years direct responsibility managing Microsoft Office 365 Portal.
3+ years working with IT and Business stakeholders in research, planning, training, and deployment of enterprise grade applications.
3+ years of experience in Active Directory administration.

Preferred Skills and Experience

Knowledgeable in managing a mid-large size technology portfolio.
Ability to understand policy and business practices and educate staff on their implementation within the organization.
PowerShell scripting language
Strong organizational, planning and prioritization skills.
Strong analytical and problem-solving skills.
Excellent verbal, written communication, presentation, and interpersonal skills.
Work Schedule:

Hybrid employees must work a minimum of 20% in the office.
Location:

Our main office is located at
:
8515 Georgia Ave., Suite 400, Silver Spring, MD 20910
Learn more about the American Nurses Association Enterprise

:

The American Nurses Association Enterprise

:

Founded in 1896, The ANA Enterprise is the family of non-profit companies that comprise the American Nurses Association:

the American Nurses Association (ANA), the American Nurses Credentialing Center (ANCC), and the American Nurses Foundation.

The ANA Enterprise leverages the combined strength of each to drive excellence in practice and ensure nurses' voices and vision are recognized by policy leaders, industry influencers, and employers.

Equal Opportunity Employer

:

The ANA is an equal opportunity employer.

All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

#J-18808-Ljbffr

Senior Support Engineer

2 weeks ago

American Nurses Association ANA Silver Spring, United States

Job Description · Job DescriptionCareer Title: Senior Support Engineer · Department: Information Technology · Salary Hiring Range: $95,000-115,000 annually (paid bi-weekly) · NOTE: Competitive salary commensurate with experience · FLSA: Exempt · Note: Union dues are 1.44% of ...
Network and Telecommunication Support Engineer

6 days ago

International Software Systems, Inc. Adelphi, United States

Network and Telecommunication Support Engineer · An Active DoD-Issued Top Secret Security Clearance is required. · Job Responsibilities: · Provide network administration and operational support for classified network infrastructure · Recommend solutions for new equipment, softwar ...
Network and Telecommunication Support Engineer

2 weeks ago

Lorven Technologies Adelphi, United States Full time

Job Title: Network and Telecommunication Support Engineer · Location: Adelphi, MD Onsite) · Duration: Fulltime · Job Responsibilities: · Provide network administration and operational support for classified network infrastructure · Recommend solutions for new equipment, softw ...
Support Engineer

6 days ago

ManTech Washington, United States Full time

Secure our Nation, Ignite your Future · Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech International Corporation, you'll help protect our national security while working on innovative project ...
Production Support Engineer

3 weeks ago

Leidos Bethesda, United States

Leidos has an exciting opening for you as our nextD3P · Lead Production Support Engineer · supporting DIA-NMEC under our 10-year DOMEX Technology Platform (DTP) contract. Have impact as part of a mission focused, solutions oriented, and adaptive team that values innovation, col ...
Client Support Engineer

4 weeks ago

GetWellNetwork Bethesda, United States

Join our centralized Support team, providing issue resolution to clients across our portfolio of products. In this position you will play a key role as a Client Support Engineer on an effective, efficient, and highly customer-service oriented team. This role is responsible for su ...
IT Support Engineer

3 weeks ago

Tekberry Washington, United States

Job Description · Job DescriptionTitle: Workforce Technology Engineer (Federal) · Pay Rate: $29/hr · Job Type: 6+ month contract (Jun - Jan) · Location: Washington, D.C Hybrid · Job Code: JPC-9962/ · Tekberry is looking for a highly qualified and motivated Engineer to work with ...
IT Support Engineer

4 days ago

Forensic Risk Alliance Washington, United States

Job Description · Job DescriptionFRA is seeking an IT Support Engineer to help support and grow FRA as well as assist with office and datacenter environments in five countries, supporting client-facing applications. · The successful candidate will be responsible for providing Ti ...
Engineer for PreSales and Product Support

1 week ago

SilverTech Hillcrest, United States

About the Company · Hillcrest is a regional, nationwide system integrator and service provider in the field of telecommunications. With over 20 years of experience, the company specializes in the design, deployment, installation, and support of complete telecommunications network ...
Systems Support Engineer

2 weeks ago

Cepheid Washington, United States

POSITION SUMMARY: · The Systems Support Engineer is responsible for providing advanced product support to customers requiring assistance with instrumentation, software and hardware components sold and distributed by Cepheid. As a member of the Tier 2 Technical Support Team, you p ...
Production Support Engineer

3 weeks ago

Leidos Silver Spring, United States

Leidos has an exciting opening for you as our next D3P · Lead Production Support Engineer · supporting DIA-NMEC under our 10-year DOMEX Technology Platform (DTP) contract. Have impact as part of a mission focused, solutions oriented, and adaptive team that values innovation, co ...
Senior Support Engineer

3 weeks ago

American Nurses Association ANA Silver Spring, United States

Job Description · Job Description · Career Title · : Senior Support Engineer · Department · : · Information Technology · Salary Hiring Range · : $95,000-115,000 annually (paid bi-weekly) · NOTE: · Competitive salary commensurate with experience · FLSA: · Exempt · Note: ...
Sales Support Engineer

2 weeks ago

PI Physik Instrumente, LP Washington DC, United States

High Tech global manufacturing and engineering company, located in Auburn MA, has an immediate opening for a customer facing, outgoing, and motivated technical Sales Support Engineer to grow our business with OEM, Industrial and Research customers on the East Coast. As a Sales S ...
Field Support Engineer

2 weeks ago

RXSIGHT INC Washington, United States

Job Description · Job DescriptionDescription:RxSight is an ophthalmic medical technology corporation headquartered in Aliso Viejo, California that has commercialized the world's first and only adjustable intraocular lens (IOL) that is customized after cataract surgery. The compan ...
System Engineering Support

3 weeks ago

Computer World Services (CWS)Corporation Washington DC, United States

The mission of the OFR is to support the Financial Stability Oversight Council (FSOC) in promoting financial stability by: collecting data on behalf of FSOC; providing such data to FSOC and member agencies; standardizing the types and formats of data reported and collected; perfo ...
Field Support Engineer

2 weeks ago

Segula Technologies Washington, United States

Job Description · Job DescriptionCompany Description · Accelerate your career with a fast-growing global engineering group. At SEGULA Technologies, you'll work on exciting projects and help shape the future in a company where innovation goes hand in hand with engineering. · 3D pr ...
Support Engineer for technical customer and partner support

1 week ago

Eclipse Enterprises Leesburg, United States

What to expect? · As a technical customer and partner support, you will provide assistance with questions about our company's standard software products (including our internal portfolio, SmartWe) · You will support our customers and partners in solving their technical challenges ...
Field Support Engineer

2 weeks ago

Quecon Washington, United States

Job Description · Job DescriptionSalary: · Quecon, Inc. is currently seeking Field Technicians/Engineers to support the Federal Aviation Administration. Qualified candidates will perform a variety of duties to support the FAA customer in achieving both their short- and long-term ...
Production Support Engineer

1 week ago

Tiger Analytics Arlington, United States Permanent

Tiger Analytics is a fast-growing advanced analytics consulting firm. Our consultants bring deep expertise in Data Science, Machine Learning and AI. We are the trusted analytics partner for multiple Fortune 500 companies, enabling them to generate business value from data. Our bu ...
Support Engineer

1 week ago

ManTech Herndon, United States Full time

Secure our Nation, Ignite your Future · Are you passionate about the security of our nation? Join ManTech and help protect our national security while working on innovative projects that offer opportunities for advancement. We encourage our team members to share and grow their sk ...