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Support Analyst
1 week ago
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Support Analyst
2 days ago
ColdTrack Nashville, United StatesJob Description · Job DescriptionDescriptionWe are looking for an OMS/WMS Support Analyst to join our Technology Team · As a member of ColdTrack's technical support team, the OMS/WMS Support Analyst plays a crucial role in providing technical assistance and support to both custom ...
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Support Analyst
1 week ago
Concept Technology Inc. Nashville, United StatesJob Description · Job DescriptionWe are a tight-knit group of IT professionals working in an open office environment that offers employees the opportunity to learn and grow. We are expanding and looking for humble, teachable talent that love to serve others. Our ideal candidate i ...
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IT Support Analyst
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Application Support Analyst
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Client Support Analyst
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Software Support Analyst
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Tech Support Analyst
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Application Support Analyst
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AllianceBernstein Nashville, United States Full timeIT Group Description: · The Equity Investment Management Technology ("EIMT") team creates and maintains software to support the research, portfolio management, and trading activities for AB's institutional and private client business lines. The successful candidate will join the ...
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Onsite Support Analyst
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Concept Technology Inc. Nashville, United StatesJob Description · Job DescriptionIf you consider yourself a highly personable professional who loves all things IT, thrives in a fast-paced environment, appreciates a laid-back company culture where free health insurance and promotion from within are the norm, Concept Technology ...
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Eligibility Support Analyst
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4 Consulting Inc. Nashville, United StatesJob Description · Job DescriptionWho we are · At 4Ci our mission is to build long term relationships, based on trust, integrity, and knowledge with all our employees and business affiliates. 4Ci has been in business for 20 years and has employees working on mission critical proje ...
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Onsite Support Analyst
5 days ago
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Credit Support Analyst
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Transportation Software Support Analyst
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Jr. Security Support Analyst
2 weeks ago
engine Nashville, United StateseNGINE builds Technical Teams. We are a Solutions and Placement firm shaped by decades of interaction with Technical professionals. Our inspiration is continuous learning and engagement with the markets we serve, the talent we represent, and the teams we build. Our Consulting Wor ...
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PeopleSoft Tech Support Analyst
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Analyst, NY Trade Support
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Tier 1 Support Analyst
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Associate IT Client Support Analyst
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HCA Healthcare Nashville, United States Full timeDescription · Introduction · Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As an Associate IT Client Support Analyst with Parallon you can be a part of an organization that is devoted to giving back · Benefits · Parallon, of ...
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Senior Desktop Support Analyst
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Support Analyst - Nashville, United States - ColdTrack
Description
Job DescriptionJob Description Description We are looking for an OMS/WMS Support Analyst to join our Technology Team
As a member of ColdTrack's technical support team, the OMS/WMS Support Analyst plays a crucial role in providing technical assistance and support to both customers and internal teams.
In this position, you will be responsible for ensuring smooth software application utilization, specifically in relation to our Order Management and Warehouse Management systems (OMS/WMS), but in addition to all other supporting softwares.
The primary responsibilities of this role will be to resolve software issues, troubleshoot technical problems, and provide guidance and training to users.
You will also be expected to handle customer inquiries, document processes, and work through support tickets. To excel in this role, you must possess excellent communication, analytical, and problem-solving skills, aswell as a deep understanding of software development and programming languages.
Moreover, having experience with warehouse operations and WMS can provide a greater understanding of the complexities involved in managing warehouse operations, allowing for better support and problem-solving.
If learning the ins and outs of software and assisting customers and internal teams gets you excited, keep reading to learn more
Key Responsibilities
Identify, troubleshoot, and resolve complex technical problems and system errors
Respond to and resolve technical issues related to software applications, including those within warehouse management systems (WMS)
Lead and complete complex customer projects within our OMS platform
Document and track project requests, maintaining accurate records of customer interactions, technical issues, and resolutions
Collaborate with other teams such as Onboarding, Warehouse Operations, Engineering, and Customer Success to resolve technical issues that cannot be resolved directly
Provide technical support for the setup of new customer onboarding projects
Support and Configure new integrations and existing plug-ins with third-party applications, including customer shopping carts and regional and national freight and shipping service providers
Continuously improve knowledge of software applications, including new features and functionalities, in order to provide the highest quality of support
Contribute to the development of knowledge base articles, user manuals, SOPs, and other technical documentation to improve internal and external self-help resources
Willing to periodically travel if necessary
Skills, Knowledge and Expertise
Bachelor's degree (BA) or equivalent from four-year college preferred specifically in a technology related field
Prior experience using or supporting OMS/WMS required
JSON API and/or Software Integration experience required
2+ years related experience and/or training in JavaScript, TypeScript, or additional programming languages required
2+ years Basic Coding, Programming and Scripting experience preferred
Experience supporting production level software applications
Excellent organizational and time management skills with the ability to function in a fast-paced multifunctional environment where priorities change quickly
Ability to work in a professional manner, be flexible and handle interactions with all levels of the organization and with external clients
SQL experience is a plus
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