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Yonkers

    Hotel Assistant General Manager - Yonkers, United States - Courtyard/ Residence Inn- Yonkers, NY

    Courtyard/ Residence Inn- Yonkers, NY
    Courtyard/ Residence Inn- Yonkers, NY Yonkers, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    Assistant General Manager for the Residence Inn Yonkers

    Responsibilities:

    Assist in managing the day-to-day operations of the hotel, including overseeing the front desk and guest relations.
    - Handle phone systems and ensure proper phone etiquette is maintained.
    - Assist with night audit procedures, including reviewing and reconciling daily transactions and preparing reports.
    - Provide excellent customer service to guests, addressing any concerns or issues that may arise.
    - Assist in training and supervising front desk staff, ensuring they are knowledgeable about hotel policies and procedures.
    - Collaborate with other departments, such as housekeeping and maintenance, to ensure smooth operations and guest satisfaction.
    - Assist in managing room reservations and ensuring accurate billing.

    Qualifications:

    Previous experience in a hotel or hospitality setting is preferred.
    - Strong communication skills, both written and verbal.
    - Excellent customer service skills with a focus on guest satisfaction.
    - Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
    - Proficient in using computer systems and hotel management software.
    - Attention to detail and strong organizational skills.

    Please note that this job description is not exhaustive and additional responsibilities may be assigned as needed.

    Job Type: Full-time

    Salary: From $70,000.00 per year

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Employee assistance program
    • Flexible schedule
    • Health insurance
    • Life insurance
    • Paid time off
    • Vision insurance

    Schedule:

    • 8 hour shift

    Work Location: In person

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