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    Patient Advocate Manager - Houston, United States - Nexus Health Systems Ltd

    Nexus Health Systems Ltd
    Nexus Health Systems Ltd Houston, United States

    3 days ago

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    Description

    Job Description

    Job Description

    POSITION SUMMARY:

    The Patient Advocate is responsible for the patient experience during the patient's stay Nexus Children's Hospital- NCH.

    JOB SPECIFIC RESPONSIBILITIES:


    • Assures a secure and comforting welcome to patient support person upon admission.


    • Contacts families and/or patients one (1) days before admission to introduce your role and to review the admission process


    • Follows-up on all admissions and family members during the first week of admission and weekly after that.


    • Educate patients, families, and community members about NCH through private discussions and community events/engagements.


    • Leads the Patient Experience Committee.


    • Be involved with community resources who would do special events to enhance the patient experience.


    • Provide tours to patients and their stakeholders as needed.


    • Organize Family Support groups as needed


    • Make recommendations for improvements in operational processes to improve the patient experience at NCH


    • Organize and maintain a Family Resource handbook.


    • Liaisons with Leadership and treatment team members ensure any positive or negative feedback from patients, families, or other stakeholders as needed.


    • Presents a positive and helpful working relationship with all external case managers/representatives and community agencies.


    • Resolves patient's family or support person's complaints or concerns to appropriate team members and follows up to ensure resolutions are acceptable to all parties.


    • Helps with special projects at the facility as direct by the supervisor to improve processes.


    • Exhibits professional, positive demeanor to patients and relevant parties, offering constructive communication, cooperation, and assistance to ensure a satisfactory outcome of the patient's treatment.


    • Provides effective assistance and promotes positive relations with co-workers to achieve a collaborative team approach.


    • Performs other duties as assigned.

    POSITION QUALIFICATIONS:

    EDUCATION:


    • Bachelor's Degree in health care field preferred.

    EXPERIENCE:


    • Experience in case management and/or advocacy.


    • Strong background in healthcare.


    • 3-5 years of direct patient healthcare experience

    LICENSURE/CERTIFICATION:


    • None

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