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    Chargeback Associate Senior - New York, United States - Fidelity National Information Services

    Fidelity National Information Services
    Fidelity National Information Services New York, United States

    1 day ago

    Default job background
    Description

    Position Type :
    Full time


    Type Of Hire :
    Experienced (relevant combo of work and education)


    Education Desired :
    Associate's Degree


    Travel Percentage :
    0%

    Job Description


    About the role:
    Process cardholder/merchant dispute transactions within networks according to their rules and regulations.

    What you will be doing


    • Reviews, researches and initiates the resolution of dispute inquiries from cardholders, financial institutions, merchants and internal departments. Disputes that are not processed efficiently and effectively can result in financial loss for FIS and/or merchants/financial institutions.
    • Responds to telephone inquiries from cardholders, financial institutions and merchants regarding disputes.
    • When unable to resolve the problem in a reasonable amount of time, escalates to the appropriate resource. Follows up on escalated issues with coaching and mentoring to learn the appropriate solution and expand overall knowledge.
    • Handles/resolves non-posted items, retrieval projects and authorization chargeback's.
    • Meets the standards of the job, such as quality standards and adherence to schedule.
    • Other related duties assigned as needed.

    What you will need:

    • Excellent customer service skills that build high levels of customer satisfaction
    • Effective verbal and written communication skills
    • Computer navigation and operation skills
    • Proficient in Microsoft Office programs
    • Detail-oriented with good organizational skills
    • Ability to manage multiple tasks
    • Ability to work both independently and in a team environment
    • Ability to maintain confidentiality

    What we offer you:
    At FIS, you can learn, grow, and make an impact in your career


    Our benefits include:

    • Flexible and creative work environment
    • Diverse and collaborative atmosphere
    • Professional and personal development resources
    • Opportunities to volunteer and support charities.
    • Competitive salary and benefits
    FIS is committed to providing its employees with an exciting career opportunity and competitive compensation.

    The pay range for this full-time position is $ $31.34 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location.

    Within the range, actual individual starting pay is determined additional factors, including job-related skills, experience, and relevant education or training.

    Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.

    Privacy Statement


    FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.

    For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

    EEOC Statement

    FIS is an equal opportunity employer.

    We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.

    The EEO is the Law poster is available here supplement document available here

    For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test.


    ADA Disclaimer:

    In developing this job description care was taken to include all competencies needed to successfully perform in this position.

    However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation.

    All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

    Sourcing Model


    Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies.

    FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

    #pridepass
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