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Customer Success Manager
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Resilience Chicago, United StatesAs a Customer Success Manager, you will lead our efforts in ensuring the success and satisfaction of our customers. You will be responsible for building and maintaining strong relationships with key clients, understanding their needs, and strategizing to drive long-term value and ...
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Manager, Customer Success
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Adyen Chicago, United States**This is Adyen** · Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. · For our teams, we cre ...
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Customer Success Manager
1 week ago
Salesforce Chicago, United StatesJob Category · Customer Success · Job Details · **About Salesforce** · We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in ...
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Customer Success Manager
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Customer Success Manager
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Tegus Chicago, United StatesTegus is the leading market intelligence platform for key decision makers. We power some of the world's most well-respected institutional investors, corporations, and consultancies through the largest and most comprehensive database of primary and market information. Our products ...
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Customer Success Manager
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Kastle Systems Chicago, United StatesOverview: · **Join the leader in providing smarter solutions for a safer world.** · The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the leader in managed security, with a track record of introducing innovative technologie ...
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Customer Success Manager
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Price f(x) AG Chicago, United States**Job Description**: · - Join our family at Pricefx, a **leading SaaS Pricing** (Price Optimization & Management) and CPQ (Configure-Price-Quote) vendor. Experiencing consistent annual growth, Pricefx remains committed to **stable employment**. We value flexibility and provide ho ...
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Client Success Manager
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Curana Health Chicago, United States**Job Details** · **Job Location**: Chicago, IL - Chicago, IL · **Position Type**: Full Time · **Salary Range**: Undisclosed · **Description** · Curana Health is a provider of value-based primary care services exclusively for the senior living industry, including in nursing homes ...
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Client Success Manager
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Expedia Group Chicago, United States**Client Success Manager (US - Contract)** · **Salary/Hourly Rate**: · $33 - $38 per hour · **Onsite/Remote**: · **Position Overview**: · This role resides within the Media Solutions Media Account Management team. The AM I's primary responsibility is leading the creative producti ...
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Client Success Manager
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WTW Chicago, United StatesAre you passionate about building meaningful relationships and eager to drive success for both clients and your career? WTW is looking for a proactive and dedicated Client Success Manager to join our dynamic team in North America. This role offers you the chance to make a signifi ...
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Client Success Manager
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SpotOn: Corporate Chicago, United StatesAt SpotOn, we're helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help ...
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Customer Success Manager
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Sensirion Connected Solutions Chicago, United States**Area of activity**: Marketing & sales**Position**: Professionals**Location **:Chicago, USA · - Calculate route**Job notifications **:Receive notifications for similar positions.- · **Share**: · Build strong relationships with North American customers and monitor their experienc ...
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Success Plan Manager
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RLDatix Chicago, United StatesEvery single day around the world, thousands of patients are harmed from care delivery errors, many of which are preventable. We want to change that. RLDatix is on a mission to improve healthcare by enabling a world where patients receive the best and safest care possible. Truste ...
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Client Success Manager
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Kestrel Associates Chicago, United StatesOverview: · We are looking for a technically savvy customer success manager who can provide ongoing support to our clients and network with them. You will contribute to building relationships, implementing new programs that will help increase revenue potentials and minimize churn ...
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Catering Sales and Success Manager
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Customer Success Manager, Commercial
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Equifax Chicago, United StatesA Customer Success Manager (CSM) is a self-starter who demonstrates an owner's attitude towards our clients. The CSM partners with clients to identify and meet business objectives, ensures clients receive maximum value from our solutions, and provides proactive support with the g ...
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Partner Success Manager Amer
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Salesforce Chicago, United StatesJob Category · Sales · Job Details · **About Salesforce** · We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole ne ...
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Enterprise Customer Success Manager
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Workato Chicago, United States**About Workato**: · Workato is the only integration and automation platform that is as simple as it is powerful — and because it's built to power the largest enterprises, it is quite powerful. · Simultaneously, it's a low-code/no-code platform. This empowers any user (dev/non-de ...
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Customer Success Manager, Chrome Os
1 week ago
Google Chicago, United States**Minimum qualifications**: · - Bachelor's degree or equivalent practical experience. · - 6 years of experience in a customer-facing role and driving customer development programs. · - Experience managing customer organizational structures, developing technology programs, definin ...
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Customer Success Manager, Chrome Os
3 weeks ago
Google Chicago, United States**Minimum qualifications**: · - Bachelor's degree or equivalent practical experience.- 6 years of experience in customer-facing and driving customer development programs. · - Experience managing customer organizational structures, developing technology programs, defining mileston ...
Customer Success Manager - Chicago, United States - Intelliswift Software Inc
Description
Customer Success Manager$54.37 per hour on W2
Duration - 7 Months
Client is reinventing how brands succeed by changing the world through digital experiences.
Join us and work with digital marketing leaders and innovators as a trusted executive advisor on how to create scalable, useful personalized customer experiences.
We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yoursWe are hiring a Senior Customer Success Manager to join our Digital Experience Cloud team.
To achieve the significant opportunity ahead, Customer Success needs to lead the post-sales customer experience, driving adoption and value for our customers.
In this role, you will serve as an industry-specialized Customer Success manager passionate about helping your accounts achieve their goals for personalization at scale, unifying voices across client for a cohesive plan of action and quantifying impact along the way.
Industry Customer Success Managers deliver an outstanding experience for clients top customers, including responsibilities for strategic account planning, use case adoption, advocacy and value realization.
We hire dynamic, passionate, and creative individuals, adept at storytelling who thrive in fast-paced environments.What You'll Do:
The Senior Customer Success Manager will be responsible for customer-facing leadership to evangelize mutual success plans, engagement strategies and frameworks for measurable impact.
You will use strong executive presence and have a deep understanding of digital marketing, applying diverse sources of information, especially business trends and metrics, towards innovative customer experiences.
Responsiblities include:
Accountable for Customer's overall success , including planning, customer health, multi-solution adoption, and measurable impact through the lens of industry specialization
Act as the central point of contact throughout the Customer's lifecycle, define measurable success plans with clear outcomes, and ensure cohesive communication across internal and customer audiences at all levels.
Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and using the customer engagement model to align, track and evolve customer business goals
Drive adoption of Experience Cloud products – using data to provide insights and progress from baseline through the maturity curve
Champion innovation by sharing industry thought leadership and new ways your customers can use solutions to advance their digital maturity
Identify Customer risk, and collaborate with the extended team to build and activate "get well" plans
Be the voice of the customer internally – sharing strategic use-cases, process improvements and asks back into the internal ecosystem
Participate in ongoing initiatives to continuously improve our approach to efficiently and effectively secure our customers' success
What you need to succeed:
10+ years of Customer Success experience in Software as a Service, Digital Marketing
Passion for driving customer success and measurable outcomes with and demonstrated success advising customers to deliver business value
Strong communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and cultivate joint partnership
Strong consulting skills
Ability to prioritize, multi-task, and perform under pressure
Exceptional organizational, presentation, and communication skills, both verbal and written
Existing knowledge of software in digital marketing and/or digital media space, including data platforms, content management and customer journeys
Skilled at Program Management within large organizations, helping to effectively inspire change across groups by engaging key partners
Validated experience with account planning & customer success plans, including leading and facilitating executive meetings and workshops
Effective at leading executive C-level discussions and presentations
Flexibility to travel (approx. 20%)