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    Technical Service Manager - Medford, United States - Pacific Office Automation

    Pacific Office Automation
    Pacific Office Automation Medford, United States

    3 weeks ago

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    Description
    Career Opportunities with Pacific Office Automation
    Careers At Pacific Office Automation
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    Pacific Office Automation

    is one of the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to twenty-eight branches located in nine western states.

    With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.

    At


    Pacific Office Automation , you'll find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed.

    Among our company goals, we aim to be a long-term employer.

    That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software.

    At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.
    Position
    One of the largest independently owned document imaging dealers in the nation is currently seeking a

    Technical Manager

    at our office in Medford, Oregon.
    Oversee Mechanical, Network, and Managed IT Technicians
    Coordinating the field, shop and dispatch activities within the branch
    Maintain all profit that is comparable to industry benchmarks
    Focus on high levels of customer retention, award winning service, and managing a budget
    Qualifications
    3-5 years experience in copier/printer repair industry
    Prior experience managing 10+ service employees
    Minimum 3 years' experience in management or supervisor role
    Demonstrative ability to recruit, motivate and train our technical force
    Evaluate cost of operation and establish work assignment benchmarks
    Strong start to finish management skills
    Ability to be fair and hold subordinates responsible for branch revenue and cost budgets
    Self-starter with strong problem-solving abilities
    Ability to set compensation structure standard with the industry
    Ability to set processes & procedures that improve efficiency and bottom line results, while consistently improving our high level of customer service

    Ability to manage approximately 30 technical staff individuals and hold accountable: territory integrity, response time, daily calls and incompletes at acceptable ranges.

    Advancement and growth into leadership roles
    Medical/Dental/Vision/Life insurance plans
    Matched 401k
    FSA/HSA programs
    Our Commitment to Diversity and Inclusion
    Pacific Office Automation is proud to be an equal employment opportunity employer.

    All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law.

    We celebrate our employees' differences because we know that diversity makes us stronger.

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