Technical Support Engineering - Washington, United States - Microsoft Corporation

Microsoft Corporation Washington, United States

2 weeks ago

Description

Overviewマイクロソフトのカスタマー・サービス&サポート(CSS)部門は一貫したサポート体験を提供することですべての人や組織との信頼を構築する組織です。CSSでは、お客様とパートナーにおける問題の迅速解決と起こりうる将来の問題を事前に阻止することで、マイクロソフト製品への投資からより多くのことを達成できるようにお手伝いします。お客様は、ハイブリッドおよびクラウドソリューションを活用しながら、データを保護し、セキュリティを確保するための複雑かつこれまでにない課題に直面しています。私たちのチームであるSCIM(セキュリティ、コンプライアンス、アイデンティティ、およびマネジメント)は、当社の集合的なセキュリティ戦略へのコミットメントをさらに強化し、重要な顧客ニーズに対応するために作られました。このポジションは働き方の柔軟性が高く、最大で100% まで在宅勤務が可能です。マイクロソフトのミッションは、地球上のすべての人と組織がより多くのことを達成できるようにすることです。我々は成長への強い意志を持って他者を強化するための革新に取り組みながら、協力することで共通の目標を達成していきます。私たちは日々、敬意、誠実さ、そして説明責任といった価値観に基づいて、誰もが仕事やそれ以外でも成功できるよう、多様性を受け入れる文化を創造しています。Technical Support Engineerとして日本で働く社員のインタビューなど、日本のキャリアサイトでご確認頂くことが可能です。With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.

Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience.

In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.

Our customers are facing new and complex challenges keeping their data protected and secure while leaning more heavily on hybrid and cloud solutions to do so.

Our newest CSS organization - Security, Compliance, Identity and Management (SCIM) - was created to further enable our commitment to our company's collective Security strategy and our ability to handle these critical customer needs from start to finish.

In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success.

As a Technical Support Engineer you will own, troubleshoot and solve customer technical issues.

This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.

This role is flexible in that you can work up to 100% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more.

As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals.

Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Qualifications活かせるスキル必須 3年以上の技術サポート、技術的なコンサルティング、または情報技術の経験または、コンピューターサイエンス、情報技術(IT)、関連分野の学士号と1年以上の技術サポート、技術コンサルティング経験、または情報技術の経験語学力日本語:ビジネスレベル以上の日本語能力。読み書き会話。英語:読み書きが可能で、日常会話ができる中程度の英語力。その他本ポジションは、マイクロソフト、顧客、および/または政府の定めるセキュリティスクリーニングを満たす必要があります。セキュリティスクリーニングにはMicrosoft Cloud Background Check、またその他のスクリーニング要件が含まれます。Microsoft Cloud Background Checkは採用時と顧客への配属時、また2年おきに合格する必要があります。求める人物像当社のミッション&カルチャーに共感いただき、Engineer としての顧客貢献・社会貢献に情熱と意欲をお持ちの方個人的責任、説明責任、チームワークとリーダーシップチームメンバーとの協力による業務遂行自身の技術力やコミュニケーション力の向上に取り組む姿勢Minimum requirements:3+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experienceLanguage Qualification

Japanese Language:
fluent in reading, writing and speaking

English Language:

confident in reading and writing; moderate spoken English skillsOtherAbility to meet Microsoft, customer and / or government security screening requirements are required for this role.

These requirements include, but are not limited to the following specialized security screenings:

Microsoft Cloud Background Check:

This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Responsibilities顧客の課題解決チーム内外で協力しながら、トラブルシューティングツールを用いてお客様の技術的問題を確認、調査し、解決まで導きます。準備チームメンバーとのコミュニティに参加し、トレーニングと準備を通じて専門的な技術を発展させます。製品/プロセスの改善製品の潜在的な欠陥を特定し、より上級のエンジニアにフィードバックを提供することで、マイクロソフト製品の改善に貢献します。Response and Resolution

You review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practicesReadiness
You participate in communities with peer delivery roles.
You develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.

Product/Process Improvement

You identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvementsBenefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Industry leading healthcareEducational resourcesDiscounts on products and servicesSavings and investmentsMaternity and paternity leaveGenerous time awayGiving programsOpportunities to network and connect

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