Jobs

    IT Support Engineer - Washington, United States - Dice

    Dice
    Dice Washington, United States

    2 weeks ago

    Default job background
    Description
    Dice is the leading career destination for tech experts at every stage of their careers. Our client, Javen Technologies, Inc, is seeking the following. Apply via Dice today

    Hi. Greetings from Javen Technologies Inc.,

    Title:
    Workforce Technology Engineer (Federal) / IT Support Engineer


    Location:
    Washington, D.C. (Hybrid)


    Duration:
    Long Term

    Direct Client


    Position Description This IT Support Engineer will provide frictionless support, share best practices and be a trusted advocate for our internal customers.

    A successful IT Support Engineer must have a strong understanding of common internet and SaaS applications (browsers, Slack, Google Workspace, Office, Okta), hardware (Apple/Windows), mobile phones and devices, networks, virtual desktops and operating systems.

    The ideal candidate will also have great attention to detail and will be comfortable working in a fast-paced environment. Quick issue resolution and regular proactive maintenance are key to keeping the organization running. Our goal is to empower our employees for success while ensuring the utmost security for our data. Join us on Okta s mission to become the world s most secure company.

    "Minimum REQUIRED Knowledge, Skills, and Abilities: Must live in the U.S. and be a U.S Citizen. 5+ years experience with Mac and PC technical support. 5+ years experience working in a heavily SaaS based environment with responsibility managing user/role-based access to systems. 3+ years supporting VDI solutions (VMware, AWS). Experience with Zoom and Zoom Room support.

    Flexible for early morning coverage and some late evening support.

    Experience with high priority escalations and high-pressure situations.


    Strong ability to multi-task and successfully coordinate multiple projects simultaneously; ability to prioritize activities effectively, while ensuring a high level of accuracy and attention to detail.

    Excellent communication skills and customer service attitude.

    Self-starter with initiative and a high 'figure it out' factor.

    Proven desire to take ownership of tasks and projects and follow through to completion.

    Willingness and ability to work onsite from the Okta DC office in a hybrid manner.

    Kind Regards,

    Sunil Vargans | sunil at javentechnologies dot com

    IT Support Engineer (MAC,PC & SAAS Based)
    #J-18808-Ljbffr
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