Support Engineer - Washington, United States - Akira Technologies

Akira Technologies Washington, United States

3 weeks ago

Description

Job Description

Job Description

Akira Technologies is seeking a highly skilled Support Engineer Expert to join our team for a critical project supporting the United States Army.

As a key member of our Engineering team, you will be responsible for providing frontline support for cloud-based services to support the Army.

This position offers a unique opportunity to contribute to national defense while working with cutting-edge technologies in a dynamic and collaborative environment.

This role is mostly remote with occasional onsite presence in the DC Metro Area.

Job Responsibilities:

Cloud Service Desk Support:

Provide frontline support for cloud-based services, serving as the first point of contact for technical inquiries, incidents, and service requests.

Rapidly troubleshoot and resolve issues related to cloud infrastructure, applications, and connectivity, ensuring minimal disruption to operations.

Incident Management and Resolution:

Implement ITIL best practices and incident management processes to efficiently triage, escalate, and resolve technical incidents within agreed service level agreements (SLAs).

Collaborate with cross-functional teams, including system administrators, network engineers, and security analysts, to mitigate and remediate complex technical issues.

Service Restoration and Continuity:

Execute timely and effective service restoration procedures in the event of service disruptions, outages, or security incidents, minimizing impact on mission-critical operations.

Develop and maintain disaster recovery plans, ensuring the resilience and availability of cloud services in accordance with defense standards and regulatory requirements.

Performance Monitoring and Optimization:

Monitor key performance metrics and health indicators of cloud infrastructure and services, proactively identifying areas for optimization, capacity planning, and performance tuning.

Implement automated monitoring solutions and anomaly detection techniques to enhance operational visibility and preemptively address potential issues.

Documentation and Knowledge Management:

Document troubleshooting procedures, resolutions, and best practices in a comprehensive knowledge base, empowering end-users and support staff with self-service resources.

Contribute to the creation of technical documentation, standard operating procedures (SOPs), and incident response playbooks to ensure consistency and repeatability in support processes.

Qualifications :
Bachelor's degree in Computer Science, Information Technology, or related field.
Minimum of 5 years of experience in cloud computing, with a focus on service desk support and troubleshooting.
Proven expertise in leading cloud platforms such as AWS, Azure, or Google Cloud Platform.
Strong understanding of ITIL best practices, service management frameworks, and incident management processes.
Excellent communication skills with the ability to articulate technical concepts to both technical and non-technical audiences.
Certifications such as AWS Certified Solutions Architect,

Microsoft Certified:
Azure Solutions Architect, or Google Cloud Certified - Professional Cloud Architect are highly desirable.
Strong communication and interpersonal skills, with the ability to effectively collaborate with team members, stakeholders, and customers.
Active Secret clearance or higher.

About Akira Technologies
Akira strives to meet and exceed the mission and objectives of US federal agencies.

As a leading small business cloud modernization and data analytics services provider, we deliver trusted and highly differentiated solutions and technologies that serve the needs of our customers and citizens.

Akira serves as a valued partner to essential government agencies across the intelligence, cyber, defense, civilian, and health markets. Every day, our employees deliver transformational outcomes, solving the most daunting challenges facing our customers.
Akira is proud to be an Equal Employment Opportunity and Affirmative Action employer.

We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

#J-18808-Ljbffr

IT Support Engineer

2 days ago

Forensic Risk Alliance Washington, United States

FRA is seeking an IT Support Engineer to help support and grow FRA as well as assist with office and datacenter environments in five countries, supporting client-facing applications. · The successful candidate will be responsible for providing Tier 1 and Tier 2 support to the FRA ...
Federal Support Engineer

3 weeks ago

DTEX Systems Washington, United States

We are excited that you've taken the time to explore our business and potentially join us on this incredible journey. We are already the leader in the Insider Risk Management, but our story doesn't stop there. We have serious growth plans and that means serious growth opportuniti ...
Project Support Engineer

3 weeks ago

Amentum Washington, United States Full time

Amentum is actively seeking Project Support Engineers with a background in Navy shipboard and/or submarine systems maintenance and/or design to help maintain former Navy and Coast Guard ships. Locations for this role include San Diego, CA, Washington, DC, and Norfolk, VA. This ro ...
L2 Technical Support Engineer

3 weeks ago

Henderson Scott Washington, United States

L2 Technical Support Engineer - Federal · Location: 100% Remote within the Washington DC Region · Salary Range: Up to $180k base · Benefits: Equity · I am working with a Pre-IPO High Growth CyberSecurity start up with a strong market positioning and an utterly unique product. The ...
Project Support Engineer

3 weeks ago

Amentum Washington, United States

Amentum is actively seeking Project Support Engineers with a background in Navy shipboard and/or submarine systems maintenance and/or design to help maintain former Navy and Coast Guard ships. Locations for this role include San Diego, CA, Washington, DC, and Norfolk, VA. This ro ...
Technical Support Engineer

3 weeks ago

eTeam Washington, United States

Job Title: Workforce Technology Engineer/Technical Support Engineer · Location: Washington, DC · Pay Rate: up to $28/hr on W2 · Duration: 6+ Months · Job Description: · Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automati ...
IT Executive Support Engineer

2 weeks ago

Net2source Washington, United States

Net · 2 · Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500+ employees globally, with over 30+ locations in the US and global operations in 32 countrie ...
Product Support Engineer-

2 days ago

Serco North America Washington, United States

Position Description : · Are you looking for an opportunity to contribute to the Navys surface ship readiness? At Serco, we are looking for the brightest, most innovative, and driven with an appetite for wrestling complex problems. This position supports the Principal Assistant ...
Field Support Engineer

2 weeks ago

Quecon InC Washington, United States

Job Description · Job Description Salary: · Quecon, Inc. is currently seeking Field · Technicians/Engineers · to support the Federal Aviation Administration. Qualified candidates will perform a variety of duties to support the FAA customer in achieving both their short- and l ...
Field Support Engineer

2 weeks ago

Quecon InC Washington, United States

Job Description · Job Description Salary: · Quecon, Inc. is currently seeking Field · Technicians/Engineers · to support the Federal Aviation Administration. Qualified candidates will perform a variety of duties to support the FAA customer in achieving both their short- and l ...
IT Executive Support Engineer

1 week ago

Tata Consultancy Services Washington, United States

Relevant Experience · (inYrs) · 6+Years · Must Have Technical/Functional Skills · •Experience supportingSenior Leadership Team (VP, CIO, CFO and CEO) · •Good troubleshootingskills in Microsoft technologiesWindows, Teams (widely used) conferencerooms & IOS devices. · Experienc ...
Network Engineering and Firewall support

2 weeks ago

Hirekeyz Inc. Washington, United States

Role: Network Engineering and Firewall support · Location: Washington, DC (On-site) · Duration: Part-time (upto 80 Hours per year as requested and approved by the Government officials) · Job Duties · This part time position will be dedicated to support public facing (DMZ/Inte ...
Information Technology Support Engineer

3 weeks ago

Bee Talent Solutions Washington, United States

We are helping our client hire an IT Support Engineer to support their federal employees and ensure they have the best support experience. You will be part of a globally distributed support team that provides dynamic IT support for our employees. You will also share knowledge wit ...
Sr. SIEM Support Engineer

2 weeks ago

Gray Tier Technologies LLC Washington, United States

Gray Tier Technologies is looking for a Senior SIEM Support Engineer (Splunk) with an active Secret clearance to support our DOI customer's Security Operation Center in DC or Reston Virginia. · Master's degree (MA/MS) RequiredMinimum 10 years of experienceSenior level, support f ...
Engineering Technical Support Analyst

1 week ago

Serco North America Washington, United States

Position Description · If you desire an opportunity to help the Navy and Marine Corps, Serco has a great opportunity for you As a Technical Analyst, you will be on a team that is evaluating and managing the delivery of a new class of amphibious ship for the United States Navy an ...
Enterprise Messaging Support Engineer

4 weeks ago

Abacus Washington, United States

Job Title Enterprise Messaging Support Engineer Client Company/Dept. Name U.S. House of Representatives (House) - HIR Address CAO Office of Acquisitions Management 5110 O'Neill House Office Building City Name Washington, DC State Name WA-Washington Zip Code 20515 If others (Addre ...
Support Engineer

3 weeks ago

TagMaster North America Inc Washington, United States

TagMaster NA is seeking an experienced · Support Engineer · with the ability to work with our internal team and assisting existing customers and prospects. Our team of experienced professionals are the focal point for addressing technical issues that arise during the customer's ...
IT Support Engineer

3 weeks ago

Dice Washington, United States

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Javen Technologies, Inc, is seeking the following. Apply via Dice today · Hi. Greetings from Javen Technologies Inc., · Title: Workforce Technology Engineer (Federal) / IT Suppo ...
Junior Customer Support Engineer

3 weeks ago

Nitra Washington, United States

Who we are: · Nitra is changing how providers in the healthcare sector access credit and financial services – addressing an imminent need for modern financial solutions that integrate seamlessly with complex industry processes. Our goal is to provide an ecosystem of fintech and ...
IT Support Engineer

3 weeks ago

Tekberry Washington, United States

Job Description · Job Description · Title: · Workforce Technology Engineer (Federal) · Pay Rate: · $29/hr · Job Type: · 6+ month contract (Jun - Jan) · Location: · Washington, D.C Hybrid · Job Code: · JPC-9962/ · Tekberry is looking for a highly qualified and motivated · ...