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    Coordinator, Care Team I - Chicago, United States - Tapestry 360 Health

    Tapestry 360 Health
    Tapestry 360 Health Chicago, United States

    4 days ago

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    Description
    Job Description

    Job Description

    The

    Care Team Coordinator (CTC)

    is at the core of Tapestry 360 Health's (Tap 360) team-based care model.

    The Care Team Coordinator (CTC) participates on a care team with a provider and one other CTC, working together to meet patient needs.

    The role is patient-facing and responsibilities include setting visit agendas, gathering patient information, and performing vital signs.

    Other tasks include documentation support, facilitating communication between the patient and the rest of the care team, and ensuring patient understanding of their care plan.

    The CTC is critical in building trusting, supportive, and healing relationships with patients.

    The CTC role is an ideal position for someone who wants to work (and learn) in a team environment and is passionate about helping to transform healthcare.

    Visit-based skills and experience will be gained through the onboarding process and continuous coaching.

    Essential Duties & Responsibilities:

    Visit-Based Patient Care
    Pre-Visit

    Planning/Preparation
    Reviews clinic schedule at the beginning of the day with care team to plan for each visit
    Reviews patient's medical record before visits to communicate results of medical reports to provider
    Intake
    Greets patient/families in waiting area and rooms them
    Performs vital signs
    Works with patient to set the visit agenda
    Administers point of care testing (fingersticks, urine dips, EKGs)
    Performs screening questionnaires such as anxiety/depression screenings
    Team Visit
    Briefs provider with visit agenda and other pertinent information
    Provides documentation support throughout the visit
    Prepares pending orders (referrals, labs, medications) under supervision of clinical provider
    Ensures provider is clear in their explanations to patient
    Discharge
    Reviews care instructions from team visit with patient
    Schedules follow-up appointments, as indicated
    Coordinates care with other care team members
    Assists with referral coordination
    Discusses pending labs, administer vaccinations and medications as ordered by providers
    Care Coordination
    Acts as a liaison between patients and staff as well as other health organizations
    Communicates with patients about prescription refills, laboratory results, and pending referrals
    Population Health
    In partnership with providers, monitors whether patients are current on preventive care measures
    Completes patient care activities and uses population management tools for patient outreach
    Relationship Building
    Fosters continuity of care for patients by building connections with them across visits
    Engages with patients to develop understanding and trust
    Builds trusting relationships with other care team members
    Operational Responsibilities
    Ensures general upkeep of the clinical area
    Completes inventory and supplies management
    Helps support front desk and participates in daily health center operations
    Facilitates huddles
    Performs other job-related duties as assigned
    Improvement / Innovation
    Contributes to care team meetings by listening to and sharing ideas about process improvements
    Participates in ongoing quality initiatives

    Qualifications:

    Education and/or Experience

    :

    One of the following is required:

    Medical Assistant

    diploma/certificate,
    or
    EMT-Basic

    diploma/certificate,

    or

    At least one (1) year prior experience as a Medical Assistant in a clinical setting
    or
    At least one (1) year prior experience working in a frontline healthcare role
    Healthcare-related Associate degree and/or equivalent experience in health education or health related field desired.
    At least six (6) months of experience working in a team-based care model preferred.
    Experience with data entry, word processing, medical records and/or medical terminology preferred.
    Bilingual English/Spanish preferred.
    Current American Heart Association or American Red Cross CPR certification required upon hire and throughout employment.
    Competencies:

    Successfully completes required competency testing annually and as necessary.
    Ability to use critical thinking and problem-solving skills to resolve job responsibility issues
    Accountability for knowing and actively participating in quality initiatives.

    A working knowledge of medical terminology and new developments in the health care delivery system, including federal and state health care regulations.

    Familiarity with Centricity EMR preferred.
    Ability to use software to accurately enter data, and receive, organize, prioritize, and transmit information in a timely manner.

    Ability to implement organization policies and procedures and maintain compliance with established risk management and safety procedures, including patient privacy through HIPAA.

    Personal Attributes:

    Exhibits flexibility, accountability, critical thinking and problem solving.

    Performs accurate high-quality work in a courteous manner within a fast-paced environment; must have the ability to multitask and work calmly under pressure with changing priorities and short deadlines.

    Communicates professionally and collaboratively.
    Self-starter with a high level of initiative and resourcefulness.
    Demonstrates compassion, empathy, respect and cultural sensitivity.
    Works well both as a member of a team and independently.
    Exceptional organizational, problem-solving and time management skills and ability to appropriately prioritize responsibilities.
    Other Skills and
    Qualifications:

    Capacity to work effectively as part of a team required.
    Ability to interact with diverse groups of people of various disciplines and educational levels required.
    Familiarity with community healthcare delivery preferred.

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