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    Benefits Solutions Specialist - Salt Lake City, UT, United States - ADP

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    Description
    Ensures platform configuration and readiness to support a client through their annual enrollment processes.

    This includes all project activities involved in coordinating ADP resources as necessary and ensuring that all necessary ADP-specific tasks are accomplished on time and as required.

    The Specialist is responsible for all "hands-on" configuration and related activities for both benefits administration and annual enrollment:

    Special benefits projects for clients

    Supports / oversees the data gathering, requirements analysis and ADP project management activities associated with the maintenance of WFN/HRB and related interfaces/connections during the client's annual enrollment period.

    Coordinates and manages Benefits Administration and Annual Enrollment tasks, including coordination with back-office and off-shore teams to supplement execution of tasks/activities.

    Supports configuration and maintenance of WFN and other ADP products as it relates to Benefits.

    Secures / updates / confirms appropriate information / materials from enrollment-related internal and external sources (e.g., brokers, carrier account mangers, client leadership, etc.) to support the configuration of the WFN/HRB application and associated integration/connections resulting in a successful annual enrollment event.

    Manages activities within the project management tool related to the analysis and preparation for the enrollment process, including required system/profile/information gathering, requirements analysis, system updates, quality testing, data migration, and resulting deliverables.

    Manages, monitors data flow and integration including carrier connections, payroll and/or processes manual carrier updates. Works with benefit providers to support client benefits administration, resolve eligiblity, vendor invoicing and claims issues.
    Coordinates with back office the audits, reconciliation and other processes that govern the regular deliverables such as vendor invoices, QA, transaction processing

    Provides service support related to the administration of health & welfare benefit programs to the client and internal business partners & service team via phone, CRM, email or in person, regarding standard or client operating procedure, best practice/business process, the resolution of participant benefit plan, insurance provider, WFN product and/or other client problems.

    This would include but not be limited to issues related to participant coverage, administrative processes, compliance, carrier connections, payroll, and WFN functionality.

    Continually upgrades knowledge and skill base relating to health & welfare benefit programs including compliance, standard operating procedures, administrative practices and process, WFN product and other products as applicable to increase proficiency in a support capacity.

    May champion and/or assist in assessing regulatory changes and process impact, process improvement, WFN product or other service application rollouts, and service training.

    Proactively works to identify problems and offer solutions to improve the internal operation and administration of the plans. Bachelor's Degree in a Business related field or equivalent education and experience required.

    Payroll, Accounting, HRIS & project coordination experience a plus.
    Knowledge of Microsoft Office with a strong working knowledge of Excel
    Excellent interpersonal and telephone skills, effective time management skills, and demonstrated client conflict resolution skills necessary.
    Diversity, Equity, Inclusion & Equal Employment Opportunity at


    ADP:

    ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability.

    Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.



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