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    VTC Technician - Washington, United States - Tygart Technology, Inc

    Tygart Technology, Inc
    Tygart Technology, Inc Washington, United States

    5 days ago

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    Description
    Tygart is currently seeking a VTC Technician to support telecommunications initiatives for a DoJ customer. The ideal candidate will have practical experience operating and maintaining VTC infrastructure devices. This position requires that the candidate have a current Top Secret security clearance.


    Responsibilities include:

    • Provide basic administration of VTC systems including all updates, changes, audit reporting, and operating procedures, including all Tier 3 user support and system coordination
    • Provide Tier 2-3 VTC support including all VTC call scheduling and remote conference and streaming support.
    • Provide scheduling, inter-agency conference, and telephone device support coordination
    • Provide Tier 3 troubleshooting support
    • Provide Tier 2 support related to Unified Communications (UC), Desk Top Environment (DTE), and other integrated conference activity.
    Qualifications

    The ideal candidate will have the following:

    • Bachelor's degree in Engineering, Information Technology, Computer Science, or related field
    • Three (3) years of experience operating and maintaining VTC infrastructure devices
    • Executive level support experience desired
    • Working knowledge of Windows Office 2013, Windows 7 operating systems, and newer versions is required
    • Ability to travel to locations for installation and/or troubleshooting systems as needed
    • Must be able to work well under pressure, possess excellent oral and written communication skills, and have excellent organizational skills.
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