VTC Technician - Springfield, United States - NES Associates

NES Associates Springfield, United States

3 weeks ago

Description

Type of Requisition:
Regular

Clearance Level Must Currently Possess:
Top Secret/SCI

Clearance Level Must Be Able to Obtain:
Top Secret SCI + Polygraph

Suitability:

Public Trust/Other Required:

Job Family:
Video Teleconferencing

Job Qualifications:

Skills:
Audiovisual Equipment, Joint Worldwide Intelligence Communications System (JWICS), TMS Management

Certifications:

Experience:
8 + years of related experience

US Citizenship Required:
Yes

Job Description:
Transform technology into opportunity as a VTC Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a VTC Technician you will help ensure today is safe and tomorrow is smarter. Our work depends on VTC Technician joining our team to Support our intelligence customer in Springfield, VA.

HOW A VTC TECHNICIAN WILL MAKE AN IMPACT
UDS Video Teleconferencing Operations Center (VTOC) Technician provides Tier I - Tier III support.

The VTOC team monitors all VTC sessions, conferences, and VTC hardware, troubleshoot and resolve issues as they arise during video conference calls, escalating and collaborating with engineering teams from other contracts when as needed.

The VTOC Technician leverages the Remedy ticketing system to maintain an efficient accountability of system problems and resolutions to assist in identifying trends and system improvements.

Primary Responsibilities:

Provide VTC Operational Support for all NCE Campus East and West conference rooms and private offices
Perform new installations, implement upgrades, modify existing installations on multiple vendor models of collaboration endpoints
Scheduling and managing local and remote AV/VTC events, to include scheduling of physical room space when required
Assist customers with scheduling conflicts of NGA conference rooms and or VTCs on multiple networks
Develop documentation such as diagrams, troubleshooting guides, and topology diagrams to be utilized by different levels of support staff for troubleshooting.
Schedule Joint Worldwide Intelligence Communications System (JWICS) VTCs using the JWICS scheduling system integrated with TMS for external Agencies
Monitor VTCs using the Tele-presence Management Suite (TMS)
Monitor live VTCs for audio/video issues
Take remote control of ongoing VTCs for additional customer support
Provide remote support using VNC Viewer
Provide in person technical support when required
Act as first responders (identify problems)
Resolve scheduling conflicts as they occur
Assist with recording of VTC sessions

Desired Qualifications:
AA/AS, 8+ years' experience

Location:
on Customer Site

US Citizenship Required

GDIT IS YOUR PLACE:

401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays

#RoverGSS

Scheduled Weekly Hours:
40

Travel Required:
None

Telecommuting Options:
Onsite

Work Location:
USA VA Springfield

Additional Work Locations:
We are GDIT.

A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S.

government, defense and intelligence community.

Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation.

We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development.

Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day.

We create opportunities for our people to lead and learn simultaneously.

From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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